Luiz Assef

Lead operations for managed IT services, ensuring SLA compliance and customer satisfaction while managing incident, change, and problem processes and contributing to Azure infrastructure and DevOps pipeline improvements.

Guided agile transformation across three Tribes, mentoring 20+ professionals and improving roadmap delivery by 35% while supporting Cloud MSP-style operations and leading DORA compliance and a €2M+ shared network project.

Managed critical financial applications and modernization projects for the European Investment Bank, delivering Windows server upgrades, application lifecycle deployments, and Grafana/Nagios monitoring automation to reduce incidents.

Managed cloud-enabled application support for financial clients including Banco BPI, designing DevOps pipelines and automation with Ansible, Python, and PowerShell to improve availability and reduce manual effort.

Provided senior-level production support for enterprise customers, focusing on incident resolution, monitoring improvements, and collaboration with development and infrastructure teams to enhance service quality.

Coordinated IT projects for enterprise customers, aligning scope, timelines, and resources while supporting delivery of infrastructure and application initiatives and stakeholder communication.

Delivered long-term production support for business-critical systems, focusing on incident resolution, root cause analysis, deployments, and operational improvements while building strong client relationships.

MBA in Project Management and Agile Methodologies completed with coursework focused on project delivery and agile practices.

Bachelor’s degree in Information Technology Management covering IT operations, systems management, and business-IT alignment.