Open to opportunities

Luis Perez

@luisperez2

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Energy engineer and entrepreneur with expertise in AI and data security.

Mexico

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What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and offers opportunities for growth in technology and renewable energy.

I'm Luis Alberto Perez Gonzalez, an energy engineer with a passion for innovation and technology. I have successfully opened my own solar engineering business, Hyperion, where I specialize in solar panel and heating installation and maintenance. My entrepreneurial spirit drives me to explore new opportunities in the renewable energy sector.

With a diverse background in data security and customer service, I have worked as an AI Chatbot response and security auditor and a web search evaluator at Pactera Edge. My experience spans various roles, including data entry and web ads evaluation, where I have honed my analytical skills and attention to detail. I am fluent in Spanish and have a working proficiency in English, allowing me to communicate effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

AI Chatbot & Security Auditor

Datannotation Tech

Jan 2023 - Present (2 years 6 months)

Assessed and audited AI chatbot responses for security and accuracy. Ensured compliance with safety protocols and improved response quality.

Chatbot Security Auditing Compliance Quality Assurance

Web Search Evaluator

Pactera Edge

Jan 2021 - Present (4 years 6 months)

Evaluated web search results to improve search engine accuracy and relevance. Contributed to the Jarvis project as a web search evaluator.

Search Engine Evaluation Data Analysis Search Engine Optimization Quality Assurance Online Research

Solar Engineering Business Owner

Hyperion Solar

Aug 2019 - Present (5 years 11 months)

Founded and managed a solar engineering business specializing in solar panel and heating system installations. Oversaw maintenance and ensured customer satisfaction.

Solar Heating Systems Business Management Customer Service Project Management

Web Search Analyst

Appen

Jan 2017 - Present (8 years 6 months)

Analyzed web search results and evaluated online advertisements for quality and relevance. Provided feedback to improve search algorithms and ad performance.

Web Search Analysis Quality Control Online Research

Billing & Customer Service Agent

Teleperformance

Jun 2014 - Present (11 years 1 month)

Provided billing and customer service support for Comcast cable company. Resolved customer inquiries and managed billing issues.

Customer Service Billing Support Call Center Operations Conflict Resolution Data Entry

Data Security Analyst

MCC & Warren

Aug 2012 - Present (12 years 11 months)

Conducted data security analysis for Telcel, ensuring data integrity and protection. Implemented security protocols and monitored system vulnerabilities.

Data Security Security Analysis System Monitoring Data Protection Network Security

Translator & Trainer

Misión Hills Colgate Palmolive

Apr 2012 - Present (13 years 3 months)

Translated technical information between engineers and operators to facilitate understanding of flexographic machine operations. Provided training to ensure proper machine usage.

Technical Translation Flexographic Machines Communication Operations Operations

Internal IT & Data Security Agent

Compucom

Jan 2009 - Present (16 years 6 months)

Provided internal IT and data security assistance for Blockbuster, resolving password issues and managing server access. Configured computer settings and offered technical support.

IT Support Data Security Password Manager Server Access Technical Troubleshooting

Operation Assistance

Simose Mexico D.F

Jan 2008 - Present (17 years 6 months)

Coordinated security guards for various companies and schools, including Ford and Montepío. Improved assistance and reduced workplace turnover rates by 50%.

Operations Management Team Leadership Process Improvement Workforce Management

Customer Service

Royal Holiday

Jan 2007 - Present (18 years 6 months)

Assisted members with booking accommodations and understanding their membership benefits. Explained credit usage and available options to enhance member satisfaction.

Customer Service Problem Solving

Customer Service Representative

Teletech

Jan 2004 - Present (21 years 6 months)

Served as a Customer Service Representative for Accenture and Charter, handling customer inquiries and sales. Provided support and resolved issues for various clients.

Customer Service Sales Call Center Operations

Education

Degrees, certifications, and relevant coursework

Universidad Politecnica Aguascalientes

Energy Engineering, Energy Engineering

Studied energy engineering at Universidad Politecnica Aguascalientes from 2015 to 2019. Focused on principles and applications of energy systems.

Universidad de las Artes Aguascalientes

Sculpture, Sculpture

Pursued studies in Sculpture at Universidad de las Artes Aguascalientes starting in August 2014. Developed artistic skills and knowledge in sculptural techniques.