Open to opportunities

Benjamin Guzman

@benjaminguzman

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Renewable energies engineer with 6 years of diverse industry experience.

Mexico

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What I'm looking for

I seek a role that fosters innovation and teamwork, with opportunities for growth.

I am a dedicated Renewable Energies Engineer with over 6 years of experience across various industries, including Solar Energy, Property Management, and SaaS. My career has been characterized by a commitment to delivering innovative solutions and enhancing customer satisfaction. I thrive in remote work environments, where I utilize my problem-solving skills and critical thinking to provide effective support and drive results.

In my current role as a Field Operations Specialist and Subject Matter Expert at Exactus Energy, I manage a team of over 300 technicians across the US and Canada, ensuring the successful collection of data for solar engineering designs. My leadership has led to the training of over 200 technicians, fostering a culture of safety and efficiency. I am passionate about implementing sustainable practices and have successfully coordinated cross-departmental efforts to optimize workflows and meet budget targets.

Experience

Work history, roles, and key accomplishments

Current

Field Operations Specialist & SME

Current

Exactus Energy, Inc

Jan 2021 - Present (4 years 5 months)

Managed a team of over 300 technicians in the US and Canada, overseeing solar engineering designs. Trained staff on safety protocols, updated databases, and coordinated with engineering departments to ensure quality deliverables.

Team Management Training Database Management Project Coordination Solar Resource Allocation

Current

Frontline Support Specialist

Current

Deliverect

Jan 2024 - Present (1 year 5 months)

Responsible for managing customer support tickets, engaging in follow-ups, and collaborating with cross-functional teams. Conducted system testing and resolved backend coding issues while analyzing JSON files for customer issues.

Customer Support Project Management Python JSON Communication Problem Solving Team Collaboration Technical Support

Maintenance Coordinator

Centurion Real Estate Management

Jan 2020 - Jan 2021 (1 year)

Delegated maintenance work orders, established scheduling procedures, and maintained vendor relationships. Supervised contractors and technicians to ensure compliance with legal and company standards.

Maintenance Scheduling Vendor Relations Cost Management Compliance Process Improvement

Customer Service Representative

Modsquad, Inc

May 2018 - Oct 2019 (1 year 5 months)

Provided customer service for major clients like Spotify and Netflix, handling multiple chats and tickets simultaneously. Achieved SLA targets and received 'Representative of the Month' awards on three occasions.