Juan Cano

Resolve orders that fail to complete through automated systems, using available tools to troubleshoot and push them through to completion across all utility types. Handle technical and operational support tickets remotely using Front and Notion.

Analyze airline pricing and customer data to track fare increases and decreases, helping secure cost savings for clients. Troubleshoot technical issues and support day-to-day operations remotely.

Handled customer inquiries in English and Spanish, resolving complex issues while maintaining accurate records in CRM and SQL databases. Tracked response times, satisfaction scores, and resolution rates; built reporting tools to identify trends and prevent recurring issues.

Handled English and Spanish tasks testing and analyzing product quality while improving processes. Maintained CRM and reporting data, tracked resolution and efficiency metrics, and collaborated across teams to standardize quality.

Supported freelance programmers by connecting them with clients in the U.S. and Canada, promoting services in English and Spanish and generating leads on a commission basis.

Repaired and maintained industrial machinery, diagnosed mechanical and hydraulic issues, and followed strict safety standards to minimize downtime.

Completed a program as an Industrial Machinery Technician, focusing on repair and maintenance of industrial machinery.