Open to opportunities

Miguel Adrian Martinez Estrada

@migueladrianmartinez

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Data Security Engineer with expertise in data analysis and leadership.

Mexico

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What I'm looking for

I seek a role that fosters growth, values innovation, and emphasizes teamwork.

I am a dedicated Data Security Engineer with over two years of experience at TTEC, where I ensured the secure handling of sensitive information for clients, including Verizon. My role involved developing critical reports to track software updates across thousands of endpoints, significantly enhancing operational performance. I pride myself on my ability to lead teams and innovate action plans that mitigate security risks and improve data management processes.

Prior to my current position, I honed my skills in sales and customer service at AT&T, where I was promoted to Team Lead due to my exceptional revenue generation. My experience spans various roles, including operations analysis and workforce management, where I utilized data-driven strategies to optimize team performance and client satisfaction. I am passionate about leveraging my diverse skill set to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Data Security Engineer

TTEC

Jan 2021 - Jan 2023 (2 years)

As a Data Security Engineer, I ensured the appropriate handling of information, from basic to confidential data, by reviewing its flow to prevent leaks. I developed key reports for clients and led teams to improve performance across multiple countries.

Data Analysis Critical Thinking Leadership Reporting Security Management Team Coordination

Team Lead/Senior Sales Representative

AT&T Wireless for Business

Jan 2020 - Jan 2021 (1 year)

Promoted to Team Lead after generating significant revenue as a Senior Sales Representative. Assisted in improving team performance through best practices, resulting in a 15% increase in revenue.

Sales Strategy Team Leadership Revenue Performance Reporting Customer Engagement

Senior Operations Analyst

Ttec

Oct 2013 - Jan 2015 (1 year 3 months)

Oversaw data collection and reporting for operations, ensuring timely delivery of necessary reports to enhance efficiency and maintain revenue. Implemented schedules and coordinated with various departments.

Data Analysis Reporting Operations Management Scheduling

Global Workforce Management Specialist

Ttec

Jan 2013 - Oct 2013 (9 months)

Managed real-time staffing needs and scheduling for advisors, ensuring optimal performance and adherence to client requirements. Utilized tools like RTA and Avaya CMS for reporting.

Workforce Management Scheduling Real Time Adherence (RTA)Data Reporting Staffing

Customer Service Representative

Ttec

Jan 2013 - Jan 2013 (0 months)

Provided customer support in the billing department, clarifying service-related inquiries and processing payments. Developed strong language skills and a customer-oriented attitude.

Customer Service Communication Skills Problem Solving Payment Processing Language

Supervisor

BGC Ulises Beltran y Asociados

May 2008 - Jan 2010 (1 year 8 months)

Managed a team of 42 interviewers, focusing on achieving survey completion goals. Analyzed trends to develop action plans for improving survey outcomes.

Team Management Survey Goal Setting Trend Analysis Planning Performance Monitoring