JOSE MONTES

I’m a professional with more than 11 years of experience in data processing, customer support, and administrative support, focused on delivering clear results through strong reporting and process improvement. My background combines data handling with direct customer-facing support, so I’m comfortable translating information into practical decisions.

Since August 2018, I’ve worked as an Auxiliar de Procesamiento de Datos, supporting data processing while also performing call management for customer service. I’ve contributed to optimization of processes and ongoing training, and I regularly handle the elaboration and analysis of operativos reports of personnel to keep operations aligned with expectations.

Before that, I built foundational technical troubleshooting and operational workflow skills as a Becario de Centro de Cómputo at Universidad Autónoma de Ciudad Juárez (January 2016 to August 2018). I provided preventive and corrective technical support, performed basic diagnostics and repair of computers, and supported day-to-day computing needs.

I also bring experience from a fast-paced service environment as Cajero at Supermercado González (January 2016 to March 2017), strengthening cash management, operational discipline, and communication. With strong Excel training (Básico and Avanzado) and additional certifications, I bring a practical, detail-oriented approach to data accuracy and reliable reporting.