Open to opportunities

Luis Manuel Cervantes Castro

@luismanuelcervantesc

Message

Sales & Revenue Operations leader automating analytics for faster GTM decisions.

Mexico

Message

What I'm looking for

I’m looking for a high-growth SaaS sales org where I can automate reporting, accelerate pipeline visibility, and partner cross-functionally on GTM decisions—cutting operational overhead while scaling analytics and execution.

I’m a Sales & Revenue Operations analyst with 10+ years optimizing GTM workflows, automating data pipelines, and turning operational metrics into revenue decisions. I’ve built analytics infrastructure across SaaS and BPO environments, using Snowflake, SQL, Power BI, Tableau, and Salesforce to improve pipeline visibility and KPI tracking.

Most recently, I automated a Snowflake SQL → Google Sheets pipeline with Python, cutting daily processing from 60 minutes to under 5, and reduced Tableau export workflow time from 30+ minutes to ~7. Earlier, I led enterprise Genesys WFM and NICE CXone implementations for 400+ agents, improving service levels from 60% to 90% over 5 years while scaling forecasting, scheduling, and real-time adherence.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Analyst

Current

OneStar (Housecall Pro)

Jan 2026 - Present (6 months)

Automated a Snowflake SQL to Google Sheets data pipeline and streamlined Tableau export workflows to reduce daily processing time and reclaim analyst capacity. Built automated sales reporting and dashboards using Google Sheets/Apps Script and Salesforce data to improve pipeline visibility.

Sales Operations GTM Analytics Salesforce Pipeline Reporting Snowflake SQL Google Sheets Python Google Apps Script Tableau Dashboard Development Workflow Automation GoldCast Prompt Engineering Process Optimization Data Integration

Operations Consultant

Self-Employed

Mar 2025 - Jan 2026 (10 months)

Provided back-office operations and reporting support for a BPO client, managing high-volume invoice processing and documentation workflows.

Back Office Operations Reporting Invoice Processing

Workforce Manager

Vervent

Feb 2020 - Mar 2025 (5 years 1 month)

Redesigned scheduling models and real-time adherence workflows to improve service levels from 60% to 90% across a 400+ agent contact center. Led Genesys WFM and NICE CXone implementations and improved capacity planning, forecasting, retention, and reporting automation.

Workforce Management Contact Center Operations NICE CXOne Demand Forecasting Capacity Planning Scheduling Real Time Adherence Retention Analysis Agent Attrition Reduction Power BI Dashboard Automation LMS Utilization Analysis Integration Process Optimization

Workforce Analyst

TaskUs

Jan 2019 - Jan 2020 (1 year)

Monitored real-time KPI adherence and escalated deviations with data-backed findings to operations leadership. Designed standardized performance reporting templates adopted across the site.

Operations Reporting performance reporting Workforce Analytics

Data Analyst

GGA Solutions

Mar 2018 - Dec 2019 (1 year 9 months)

Built workforce management and business intelligence capabilities from scratch, including forecasting and reporting across the organization. Created a historical data warehouse for trend analysis and scenario modeling, and automated payroll reporting and incentive calculations.

Workforce Management Business Intelligence Forecasting Reporting Trend Analysis Scenario Modeling Payroll Reporting Incentives

Reporting Analyst

Confie

Dec 2015 - Aug 2017 (1 year 8 months)

Designed a sitewide performance scorecard and bonus structure rolled out across teams. Automated payroll reporting, built executive dashboards, and delivered employee turnover analysis to support retention strategy.

Payroll Reporting Dashboards Retention Strategy Workforce reporting