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Jorge Santiago Vargas Chávez

@jorgesantiagovargasc

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Operations & AI Tools Specialist at MoradaUno who shipped production tools that cut a two-week audit to 20–30 minutes.

Mexico

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At MoradaUno, I build production AI tools that replace manual work and support the company’s lease operations. My Audit-Center tool uses Kustomer and Slack APIs to evaluate closed cases, reducing a two-week manual audit to 20–30 minutes of unattended runtime.

I also developed a live case visibility platform used by MoradaUno staff to check case status and share client updates. My coverage map helps Sales and Customer Success verify product availability by address or zip code.

I designed MoradaUno’s operational audit framework and delivered SLA reports and OKR dashboards to senior management. I also developed a structured support model for legal cases and led an internal mystery shopper program that informed CX process improvements.

Earlier at MoradaUno, I implemented Kustomer CRM across the organization and trained staff, while as an Operations Analyst I designed the company’s first lease renewal process. At Kiwik Data, I analyzed marketplace data and developed backend logic for a profitability calculator.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations & AI Tools Specialist

Current

MoradaUno

Jan 2024 - Present (2 years 10 months)

Designed and owned the operational audit framework, delivering monthly SLA compliance reports and OKR tracking dashboards. Built AI-powered tools including Audit-Center, Case Visibility Platform, Coverage Map Tool, and Legal Productivity Dashboard, compressing manual processes and improving efficiency.

CX Analyst

MoradaUno

Jan 2023 - Jan 2024 (1 year)

Implemented Kustomer CRM across the organization, training 30+ staff members and delivering a 20% reduction in average response times. Optimized portfolio operational workflows and built strong relationships with key broker accounts.

Kustomer CRM Implementation Workflow Design Process Automation SLA Management Stakeholder Communication

Operations Analyst

MoradaUno

Feb 2022 - Jan 2023 (11 months)

Managed end-to-end lease contract operations for real estate brokers, guiding clients through the full workflow from onboarding to contract closure. Designed and executed the company's inaugural lease renewal process, successfully processing 150 contracts in the first batch.

Leasing Operations SLA Management Process Automation Workflow Design Google Sheets Data Reporting

Junior Data Analyst

Kiwik Data

May 2021 - Dec 2021 (7 months)

Collected, cleaned, and transformed marketplace product data into quantitative analyses for client business decisions. Developed backend logic and data blueprints for the Kiwik Data profitability calculator tool.

Data Analysis SQL Data Reporting Google Sheets Backend Logic

Administrative Assistant

Century Business Solutions & Services

Feb 2016 - May 2019 (3 years 3 months)

Optimized internal workflows to reduce operational bottlenecks and improve team efficiency. Supported strategic account adoption initiatives, contributing to a 15% increase in active product usage within key accounts.

Workflow Optimization Process Improvement Account Management Customer Retention