Luis Enrique Frías

At Truevoice Consulting, I support customers through inbound and outbound calls, chat, and email, resolving transaction issues and providing timely follow-up.

I guide customers through products, services, and next steps while addressing objections professionally. I earned Employee of the Month recognition for my performance and commitment.

Previously at ERC Global, I helped customers select telephone services and plans, explained service features, and supported the contracting process. I'm comfortable working in fast-paced call center environments and learning new support workflows.