LFLuis Carlos Sánchez Femat
@luiscarlossnchezfemat
Dedicated customer service professional with 15 years of experience.
MexicoWhat I'm looking for
My name is Luis Sanchez Femat, and I am a dedicated customer service professional with over 15 years of experience in various fields. I thrive in environments where I can assist others and solve problems, and I take pride in my ability to learn quickly and adapt to new challenges. My background includes roles in real estate, maintenance coordination, and customer service, where I have consistently demonstrated my commitment to excellence.
Throughout my career, I have honed my skills in communication and problem-solving, which have been essential in my roles, from coordinating maintenance tasks to managing customer inquiries. I believe in the importance of patience and active listening, which allows me to effectively address customer needs and ensure satisfaction. I am always eager to learn new skills and take on challenges that contribute to my personal and professional growth.
Experience
Work history, roles, and key accomplishments
Maintenance Coordinator
Anequim- EPM Iowa
Jun 2021 - Jan 2024 (2 years 7 months)
Coordinated maintenance tasks and tech visits, handled tenant inquiries, and ensured compliance with state and local laws. Managed utility transitions and property turnovers.
Real Estate Sales Agent
Virginia Cash Real Estate
Oct 2023 - Jan 2024 (3 months)
Responsible for outbound calls, cold calling, and following up with leads. Scheduled appointments for closer meetings with prospects to enhance sales opportunities.
Customer Service Representative
Anequim- Paramount HOA Management
Oct 2023 - Nov 2023 (1 month)
Managed customer service tasks including opening order requests, contacting vendors for estimates, and creating bi-weekly reports for multiple HOAs. Ensured timely communication and resolution of resident violations.
Appointment Coordinator
Serviz.com/ AHS ProConnect
Feb 2020 - May 2021 (1 year 3 months)
Coordinated home appliance repair appointments, ensured timely arrival of service professionals, and handled customer service inquiries and payments.
Collections Specialist
NR Finance
Feb 2019 - Nov 2019 (9 months)
Assisted customers in bringing accounts up to date, provided payment plans, and managed delinquency collections while maintaining customer service.
Interpreter
Language Line Solutions
Oct 2015 - Jan 2019 (3 years 3 months)
Provided interpretation services for U.S. residents in legal and medical contexts, facilitating communication for various essential services.
Education
Degrees, certifications, and relevant coursework
Catalina Magnet High School
High School Diploma, General Education
2005 - 2009
Completed high school education with a focus on developing foundational skills and knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Social media
Job categories
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