Open to opportunities

Nhoel Revilla

@nhoelrevilla

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Dedicated real estate VA with strong customer service skills.

Mexico

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What I'm looking for

I am looking for a challenging position where I can utilize my skills and grow within the organization.

I am a hardworking individual seeking to launch my career in a dynamic organization. With experience as a Tenancy and Leasing Administrator, I have developed a strong skill set in managing tenant concerns, conducting inspections, and processing applications for new tenancy applicants. My goal is to contribute to the growth of the organization while showcasing my skills.

In my previous roles, I have demonstrated my ability to provide excellent customer service and technical support. I have worked in various capacities, including email support and chat support, where I provided accurate and timely responses to inquiries. My educational background in Computer Engineering has equipped me with the necessary technical skills to excel in my career.

Experience

Work history, roles, and key accomplishments

Real Estate VA (Tenancy and Leasing Administrator)

Admin 24 seven

Feb 2024 - Feb 2025 (1 year)

Managed tenancy care, including relaying tenant concerns to property managers regarding maintenance, arrears, inspections, and neighborhood issues. Actioned and generated rent reviews, lease renewals, and routine inspections, while also processing new tenancy applications.

Customer Service Communication Data Entry Problem Solving Microsoft Office

Email/Chat Support (Financial Account)

Probe CX

Sep 2023 - Feb 2024 (5 months)

Provided accurate and timely responses to customer inquiries via email, ensuring high levels of customer satisfaction. Offered support through basic troubleshooting techniques and efficiently identified and escalated priority issues to management.

Email Support Chat Support Customer Service Financial Services Troubleshooting Zendesk Communication Problem Solving Data Entry Conflict Resolution

Customer Service / Technical Support

Startek

Nov 2022 - Aug 2023 (9 months)

Troubleshot and guided customers to restore internet connections, ensuring minimal downtime and improved user experience. Managed customer accounts, including creation and activation, and effectively resolved internet connection complaints.

Technical Support Customer Service Troubleshooting Account Management Communication Problem Solving Data Entry CRM Software

Education

Degrees, certifications, and relevant coursework

Philippine Christian University

Bachelor of Science, Computer Engineering

Pursued a Bachelor of Science in Computer Engineering, focusing on the principles and applications of computer hardware and software. Gained foundational knowledge in programming, algorithms, and system design.

Mandurriao National High school

High School Diploma, Accountancy Business Management

Completed the Accountancy Business Management (ABM) strand, gaining foundational knowledge in business principles, accounting, and management. Developed skills relevant to financial operations and organizational structures.

Barayong National Highschool

High School Diploma

Completed secondary education, building a strong academic foundation across various subjects. Developed essential skills in critical thinking, problem-solving, and communication.