At YELTIC, I lead technical work on KTP, a communication-training platform where leaders practice with AI characters over chat and voice. The AI system I designed supported a MetLife pilot and became central to a sales proposal adopted by three corporations, including MetLife and Grupo Salinas.
I built tools that let instructional designers create experiences and evaluations without a programmer, cutting the content cycle from weeks to about three days. I also reduced voice latency to about 500 ms and built an evidence-checking evaluator and safety and cost controls for the AI system.
At REFRakta STUDIO, I designed and operate a WhatsApp agent for clinics using NestJS. It handled 5,253 conversations in 90 days, resolved 96% without human intervention, and books about 13 appointments per day; automated reminders and waitlist backfill cut no-shows by about 15%.
My work also includes XR projects, agent evaluation, and maintainable software architecture. At REISA TECNOLOGÍA, I introduced Scrum in web-platform and visualization projects, while at SISTEMAS INMERSIVOS DIGITALES (INMERSYS), a new QA workflow raised VR iteration efficiency by 20%.
