At SOCIAL BEAT – MUSIC DESIGN & SOCIAL EVENT PRODUCTION, I architected and developed a full-stack operations platform connecting event scheduling, client management, vendor coordination, and project tracking. It reduced administrative processing time by an estimated 32%.
I also built an AI-powered knowledge retrieval solution with Python, OpenAI APIs, RAG, and pgvector to search client briefs, project documentation, and historical event records. It reduced manual information retrieval time by approximately 38%, and I improved retrieval quality through document chunking, metadata filtering, prompt refinement, and evaluation.
At ALORICA CONTACT CENTER, I developed Python backend services and SQL data-processing workflows for internal applications. Query and reporting improvements reduced recurring report generation time by approximately 35%.
Earlier, I delivered custom applications and automation for clients at NEURONA CONSULTORES, developed enterprise systems at GRUPO FLEXI, and worked on enterprise applications and technical delivery at TELETECH INC. My work has included modernizing business systems, supporting SAP SuccessFactors LMS implementation, and coordinating software delivery across operational teams.
