Open to opportunities

luisa scauta

@luisascauta

Quadrilingual CS Expert | Native DE • IT • GR | Flawless EN | Proactive Support, Commercial Mindset & Team Lead | Creating Customer Aha-Moments

Italy

Message

What I'm looking for

I’m looking for a role where I can evaluate cultural nuance and search intent, improve personalized ad relevance, and maintain strict quality and data accuracy. I want a fast-moving team that adapts to evolving guidelines and values user experience.

I am a quadrilingual Customer Success and Support Expert (Native in German, Italian, and Greek; Flawless Commercial English) specializing in transforming complex customer interactions into long-term loyalty and business growth.

Throughout my career, I have focused on driving client success through proactive communication, strategic expectation management, and seamless operational logistics. I don't just solve tickets; I design smooth onboarding workflows, implement automated feedback systems to boost positive ratings, and create genuine "Aha-moments" that prove immediate value to users.

Key Achievements & Interests:

Multilingual Excellence: Seamlessly managing high-stakes international clients across 4 languages without any cultural or linguistic barriers.
De-escalation & Retention: Successfully turning frustrated or irate clients into brand advocates through empathy and swift, solution-oriented action.
Commercial Mindset: Identifying organic cross-selling and up-selling opportunities during support interactions to directly increase revenue.
Future-Ready Support: Highly interested in leveraging modern Help Desk systems (like Zendesk, HubSpot, or Intercom) and AI-driven automation to scale customer support efficiency.

I am looking to connect with forward-thinking global companies where I can step into a Team Lead or Senior Expert role to elevate the customer experience and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Freelance Interpreter & QA

Current

Freelance

Jan 2019 - Present (7 years 5 months)

Delivered language assessments, simultaneous translation, and cultural adaptation for global corporate clients. Ensured multilingual content accuracy through rigorous QA under tight deadlines.

Content Moderation Linguistic Mediation Data Verification Multilingual QA

External Trade Manager & Translator

AMS

Feb 2018 - Jul 2019 (1 year 5 months)

Acted as Site Supervisor for an AUDI Brussels project, reviewing technical tender specifications and legal contracts for compliance. Coordinated site logistics, material control, and daily audits while maintaining accurate cross-cultural documentation.

Technical Translation Contract Analysis Site Supervision Compliance Management Logistics Coordination Quality Assurance

Site Supervisor & Translator Manager

CIEM

May 2016 - Jan 2018 (1 year 8 months)

Led daily operational briefings and conducted analytical risk reviews to align international engineering teams. Authored progress reports for global clients, ensuring compliance with complex project parameters.

Briefings Risk Assessment Progress Reports Translation Management Compliance Documentation

E-Commerce Sales & Content Manager

Global Net

Jan 2014 - Apr 2016 (2 years 3 months)

Developed and executed digital sales strategies by analyzing user intent, market trends, and online asset performance. Optimized search relevance and supported revenue growth through data-driven decisions.

Sales Strategy User Intent Market Trends Search Relevance Online Asset Performance Analysis

Flight Attendant & CRM Instructor

Helvetic Airways

Jan 2005 - May 2013 (8 years 4 months)

Executed cabin safety protocols and audited regulatory compliance as Cabin Safety Officer under intense time constraints. Trained crew in CRM practices including situational awareness, error management, decision-making, and communication under pressure.

Cabin Safety Protocols Regulatory Compliance CRM Situational Awareness Crew Communication Quality Risk Management

Area Sales Manager

SunWorld AG

Nov 1995 - Dec 2004 (9 years 1 month)

Managed area sales and supported turnkey fitness & wellness projects. Coordinated customer-facing activities and project delivery to support commercial outcomes.

Sales & Management Project Coordination Fitness & Wellness Solutions Client Communication