Luis Armando Diaz Ciraiz

I’m a results-driven professional with 7+ years of BPO experience in sales, data analysis, and customer operations. I currently specialize in executive support and AI-powered workflow automation, helping fast-moving startups stay organized and one step ahead.

As an Executive Production Assistant, I manage city permits and repair authorizations for roofing projects across Texas. I automate business processes with Zapier and AI tools (Claude, ChatGPT, Gemini) using Notion, reducing manual workload while increasing team throughput. I also design and optimize operational reports to make production tracking significantly more efficient, and I coordinate cross-functional communication via Slack as a main liaison between executives and field teams.

Previously, I worked as a Sales Representative for Royal Caribbean/Australian and Bruneian markets, consistently achieving top-tier conversion rates. I managed inbound and outbound lead pipelines with a focus on quality customer experience, maintained high CSAT scores while meeting monthly sales targets, and supported my workflow with tools including Zapier and AI technologies.

Earlier, I delivered results as a Data Analyst, coordinating delivery tasks and tracking KPIs for an express delivery project. I built and managed reports using SAP, Excel, and mapping tools, serving as a point of contact between operations and logistics teams—then carried that same proactive, tech-driven approach into customer service and sales roles where I balanced sales goals with strong satisfaction.