Alejandro Soto

At GoTo Technologies, I manage full sales cycles for remote access, IT management, and remote support solutions for enterprise and mid-market clients. I earned a company-wide sales bonus for closing a major deal in record time by identifying client pain points and streamlining negotiations.

I've progressed from customer service into senior sales execution, earning two promotions through consistent KPI performance. My work combines pipeline management, contract negotiation, account management, customer success, and retention.

Previously at Lean Solutions, I managed purchase-order intake, filtration, and data entry while meeting a 30-minute SLA response window and maintaining a zero-backlog pipeline before month-end closes. At Conduent supporting Royal Caribbean, I supervised agents handling escalated customer concerns and implemented resolution strategies to improve satisfaction and reduce churn.

I also bring experience in B2B affiliated-account sales, import/export operations, billing, tariff classification, and Incoterms. I'm fluent in English and a native Spanish speaker, and I use AI and automation tools to support writing, research, and workflow optimization.