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Judith Minera

@judithminera

Operations Manager at BUSINESS DONE BETTER who redesigned ClickUp workflows and built an onboarding system used by 20+ team members.

Guatemala

Message

At BUSINESS DONE BETTER, I progressed from Administrative & Technical Assistant to Director of Operations, improving operational systems for a growing technology company. I designed a new-hire onboarding system with a 30/60/90-day framework, first-week plans, training resources, and mentor assignments; more than 20 team members were onboarded through it.

As Project Manager, I redesigned ClickUp's operational architecture with standardized task intake, role-based views, routing rules, and workflows. I also coordinated internal projects and client accounts, and redesigned project handoffs to clarify ownership and reduce missed steps.

As Client Success Manager, I redesigned onboarding and service delivery, then standardized client operations in GoHighLevel. I also authored more than 30 SOPs and operational playbooks, and configured AI agents and Slack workflow automations using Claude Code, OpenAI, and Anthropic tools.

Experience

Work history, roles, and key accomplishments

Director of Operations

Business Done Better

Feb 2023 - Jul 2026 (3 years 5 months)

Led operational initiatives across five departments in a 30-person remote organization, directly managing a team of 5–7 employees. Designed the company's new-hire onboarding system and authored 30+ SOPs and operational playbooks.

Operations Management Process Design SOP Development Onboarding Design Workflow Automation ClickUp GoHighLevel Slack Automations Claude Code OpenAI Anthropic

Production Coordinator & Project Manager

Once900

Jan 2019 - May 2022 (3 years 4 months)

Coordinated approximately 20 audiovisual projects per month for 5–10 recurring clients, managing requirements, timelines, revisions, and final delivery. Developed a business expansion and marketing plan.

Project Management Production Coordination Timeline management Marketing

Administrative & Technical Assistant

Business Done Better

Learned GoHighLevel from scratch, supporting internal operations and client CRM implementations. Identified service-delivery gaps and proposed process improvements, leading to a promotion.

GoHighLevel CRM Implementation Process Improvement

Project Manager

Business Done Better

Directed 1–5 internal projects simultaneously while coordinating across 8–10 active client accounts. Led the redesign of ClickUp's operational architecture and project handoff workflows.

Project Management ClickUp Cross functional Coordination Workflow Design Reporting

Client Success Manager

Business Done Better

Managed 8–10 client accounts, overseeing onboarding, implementation, and service delivery. Redesigned client onboarding and service delivery in GoHighLevel and trained new Client Success Managers.

Client Success Client Onboarding GoHighLevel Service Delivery Training