Looking for a job

Marcel Garcia

@marcelgarcia

Message

Operations & data support specialist who automates reporting and drives bilingual remote performance.

Guatemala

Message

What I'm looking for

I'm looking for a part-time remote opportunity to apply my 15+ years of experience in operations, workflow automation, and bilingual support to help businesses save time and stay organized. I thrive in fast-paced digital environments and bring strong skills in Excel, Google Workspace, and AI productivity tools to every project I take on.

I’m an Operations & Support Specialist with over 15 years of experience in remote support, workforce coordination, and bilingual communication (EN/ES). I optimize digital workflows and automate repetitive tasks using AI-assisted tools and Google Apps Script.

At GRUPO BLW, I reduced reporting time by 40% by implementing automated workflows with Excel and Google Apps Script. I also delivered bilingual technical training (EN/ES) to over 100 remote users, ensuring consistent platform usage and operational clarity.

I build structured dashboards for performance tracking and operational metrics, while maintaining high-performance standards (95% SLA) through proactive monitoring and data integrity verification. I bring a strong operational ethos—clear documentation, confidential handling of sensitive data, and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Operations & Support Specialist

Grupo BLW

Mar 2020 - Oct 2025 (5 years 7 months)

Automated reporting workflows with Excel and Google Apps Script, cutting reporting time by 40% and improving decision accuracy with AI-assisted tools. Delivered bilingual (EN/ES) training to 100+ remote users, built dashboards for operational and reimbursement metrics, and maintained 95% SLA through proactive monitoring and data integrity checks.

Google Apps Script Workflow Automation Reports And Dashboards AI Tools Google Workspace Data Integrity

Workforce Operations Analyst & Scheduler

Conduent

Jan 2008 - Nov 2019 (11 years 10 months)

Coordinated workforce schedules and staffing accuracy across three high-volume sites, maintaining 95% SLA compliance through daily and weekly performance auditing. Aligned resources to fluctuating demand via forecasting and served as the primary bilingual point of contact for supervisors, resolving complex operational issues in real time.

Workforce Management Scheduling SLA Auditing Forecasting Resource Planning Process Improvement