LFLuisa Faber
@luisafaber
Multilingual customer service professional with real estate expertise.
United StatesWhat I'm looking for
I am a multilingual and people-oriented professional currently working as a Bilingual Customer Service Representative at Nintendo. My role involves assisting Portuguese-speaking clients, where I have been recognized for my adaptability, communication skills, and positive problem-solving mindset. I was promoted to CS3 (supervisor) within my first year, showcasing my commitment to excellence in customer service.
With a background in real estate as a licensed broker in Washington, I bring a unique blend of business acumen and interpersonal skills. My experience spans various roles, including personal assistance and childcare, where I developed strong organizational skills and the ability to adapt quickly to new environments. I thrive in collaborative settings, ensuring customer satisfaction through effective communication and empathy.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative
Nintendo of America
Jan 2024 - Present (1 year 6 months)
Promoted to CS3 (supervisor) within the first year. Provided support to Portuguese- and English-speaking customers via email, phone, and chat, assisting with technical troubleshooting, product inquiries, and account management.
Childcare/Personal Assistant
Private Family
Jul 2020 - Aug 2023 (3 years 1 month)
Drove children and pets to appointments and activities, handling errands, meal prep, home organization, and occasional house sitting. Offered emotional support, reliability, and daily structure for the household.
Au Pair
Cultural Care
Aug 2017 - Mar 2019 (1 year 7 months)
Cared for children in a live-in setting, supporting emotional and social development, and communicating daily with parents about routines, behaviors, and family needs. Prepared meals, drove children to activities, and organized recreational outings.
Sales Associate
Pop-Up Store
Aug 2013 - Dec 2013 (4 months)
Delivered personalized customer service, managed inventory, and processed sales. Supported merchandising and special orders to meet client needs.
Education
Degrees, certifications, and relevant coursework
North Seattle College
Associate Degree, Business
Completed an Associate Degree in Business, focusing on core business principles and practices. Developed foundational knowledge in business administration and management.
Pontifícia Universidade Católica de Campinas
Bachelor's Degree, Business Administration
Studied Business Administration, gaining comprehensive knowledge in various aspects of business management. Focused on developing strategic thinking and organizational skills.
Universidade Moura Lacerda
Associate Degree, Fashion Design
Pursued Fashion Design, learning about design principles, textile knowledge, and fashion illustration. Developed creative and technical skills relevant to the fashion industry.
Colégio Pequeno Príncipe
High School Diploma, General Studies
Obtained a High School Diploma, completing a comprehensive curriculum. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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