Kevin Aguilar Mora
@kevinaguilarmora
Versatile Virtual Assistant with expertise in managing medical schedules.
What I'm looking for
I am a versatile Virtual Assistant with a strong background in managing medical schedules and providing exceptional customer service. My experience includes overseeing over 350 schedules for Behavioral Therapists, ensuring timely communication with families and team members. I thrive in fast-paced environments and am committed to maintaining high standards of quality and efficiency.
In addition to my scheduling expertise, I have a proven track record in customer service and technical support, having worked with renowned companies like Nike. My results-driven approach has consistently surpassed targets, and I excel in fostering collaboration within teams. I am currently completing a Foundations of Project Management certificate, which complements my skills in project management and team leadership.
Experience
Work history, roles, and key accomplishments
Scheduler-Assistant
Autism Spectrum Interventions
Oct 2024 - Jun 2025 (8 months)
Managed over 350 schedules for Behavioral Therapists, handling additions, cancellations, and rescheduling of appointments. Ensured 100% clean data input into the system by working on system cleansing projects.
Customer Service
Nike
Jul 2024 - Jan 2025 (6 months)
Delivered white hat customer service and technical support via phone, email, and chat, achieving above-average metrics company-wide. Supported other agents and managed teams and schedules to enhance overall performance.
Sr. Collection Agent
United Collection Bureau
Apr 2020 - Jul 2024 (4 years 3 months)
Consistently surpassed revenue targets by effectively recovering medical bills, utilities, and student loans. Excelled in negotiations and team management, fostering a collaborative environment for enhanced collection efficiency.
Sous Chef
Fuego y Sazón Grill San Jose
Jan 2020 - Apr 2020 (3 months)
Led as a team leader, specializing in recipe creation, special events coordination, and inventory management. Guided and motivated teams to consistently deliver exceptional service and optimized stock levels for enhanced efficiency.
Chef B
Wyndham Hotel
Aug 2018 - Oct 2019 (1 year 2 months)
Produced recipes, coordinated special events, and managed inventory. Led shifts, ensuring seamless operations and motivating teams for exceptional service delivery.
Education
Degrees, certifications, and relevant coursework
Google Certificates
Professional Certificate, Project Management
Currently pursuing a professional certificate in project management, focusing on advanced concepts and practical application. Developing expertise in leading and executing complex projects.
Google Certificates
Certificate, Foundations of Project Management
Completed a foundational certificate program in project management. Gained understanding of core project management principles and methodologies.
Idiomas Costa Rica
Certificate, English Language
Completed a program focused on developing English language skills. Gained proficiency in reading, writing, and conversational English.
Politecnico Internacional
Culinary Arts Degree, Culinary Arts
Obtained a comprehensive degree in Culinary Arts, covering various cooking techniques and kitchen management. Developed expertise in food preparation, presentation, and culinary operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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