Kevin Aguilar Mora

Managed over 350 schedules for Behavioral Therapists, handling additions, cancellations, and rescheduling of appointments. Ensured 100% clean data input into the system by working on system cleansing projects.

Delivered white hat customer service and technical support via phone, email, and chat, achieving above-average metrics company-wide. Supported other agents and managed teams and schedules to enhance overall performance.

Consistently surpassed revenue targets by effectively recovering medical bills, utilities, and student loans. Excelled in negotiations and team management, fostering a collaborative environment for enhanced collection efficiency.

Led as a team leader, specializing in recipe creation, special events coordination, and inventory management. Guided and motivated teams to consistently deliver exceptional service and optimized stock levels for enhanced efficiency.

Produced recipes, coordinated special events, and managed inventory. Led shifts, ensuring seamless operations and motivating teams for exceptional service delivery.

Currently pursuing a professional certificate in project management, focusing on advanced concepts and practical application. Developing expertise in leading and executing complex projects.

Completed a foundational certificate program in project management. Gained understanding of core project management principles and methodologies.

Completed a program focused on developing English language skills. Gained proficiency in reading, writing, and conversational English.

Obtained a comprehensive degree in Culinary Arts, covering various cooking techniques and kitchen management. Developed expertise in food preparation, presentation, and culinary operations.