Carlos Castro Pinzón

I am a dedicated and meticulous professional with extensive experience in customer service and visa processing. Over the past decade, I have collaborated with organizations like United Health Group and the US Embassy, where I optimized visa processes and enhanced client understanding, leading to significant increases in approval rates. My bilingual skills in English and Spanish have allowed me to effectively communicate with diverse clientele, ensuring a seamless experience for all parties involved.

In my role as a Visa Assistant, I successfully reduced errors by 20% and improved processing times by 30%, which directly contributed to higher customer satisfaction. My background as an English Tutor has equipped me with the ability to adapt my communication style to meet the needs of my clients, fostering a positive and inclusive learning environment. I am passionate about leveraging my skills to make a meaningful impact in a remote work setting.