@ludovicmartin
Assistant SAV at Emil Frey Crissier, coordinating customer appointments and workshop work for Stellantis after-sales service.
SwitzerlandAt Emil Frey Crissier, I handle daily customer calls for Stellantis after-sales service and coordinate appointments for the workshop. I also open and follow up on work orders with technicians and manage customer requests by email.
In my personal e-commerce project, I created and managed Shopify stores, ran Facebook Ads campaigns, created content, and analyzed performance. My experience also includes customer advice in insurance sales, machine operation, logistics, and security work.
Work history, roles, and key accomplishments
Au sein du service après-vente du groupe Stellantis, j’assure la gestion quotidienne des appels clients et la coordination des rendez-vous pour l’atelier.
Mes principales missions :
• Répondre aux appels entrants et orienter les clients selon leurs besoins (SAV, rendez-vous, etc.)
• Planifier et confirmer les rendez-vous clients via le logiciel interne de gestion
• Ouvrir et suivre les ordres de
Développement du sens des responsabilités, de la rigueur et de la communication claire en situation de stress.
Expérience en conseil client et communication commerciale dans un environnement compétitif.
Travail de précision, organisation et respect des cadences en équipe.
Gestion du temps et organisation dans un environnement logistique exigeant.
Création et gestion de boutiques Shopify, campagnes Facebook Ads, création de contenus et analyse de performances.
Degrees, certifications, and relevant coursework
Trading
2022 - 2022
Certificat scolarité obligatoire, Economie et droit
2015 - 2018
Software and tools used professionally
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