Open to opportunities

Lucky Jeff Macapagal

@luckyjeffmacapagal

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Customer technical support specialist with a strong background in service.

Philippines

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What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth.

I have a diverse background in product management, customer service, and technical support. My journey began at ZALORA, where I managed inventory and product data using Google Sheets, honing my organizational skills. Transitioning to the fast food industry, I developed strong customer service skills in a high-pressure environment, ensuring customer satisfaction and efficient service.

Most recently, I served as a Customer Technical and Phone Support Representative at MOVATE, where I supported the WEAVE platform. My role involved assisting clients with communication tools, technical troubleshooting, and scheduling support. I focused on providing a smooth and efficient customer experience, utilizing my attention to detail and problem-solving skills to address client needs effectively.

Experience

Work history, roles, and key accomplishments

Customer Technical and Phone Support Representative

MOVATE

Jan 2024 - Dec 2025 (1 year 11 months)

Delivered comprehensive phone-based technical support for the WEAVE platform, a client communication tool. Troubleshot issues related to real-time caller ID, text messaging, and calendar scheduling, ensuring seamless client experience.

Technical Support Phone Support Troubleshooting Client Communication Customer Service Problem Solving Time Management Communication

Customer Provider (Crew)

Walter

Jan 2021 - Dec 2023 (2 years 11 months)

Provided excellent customer service in a fast-paced environment, handling orders and preparing food/beverages. Maintained high standards of cleanliness and ensured a positive customer experience by addressing inquiries and resolving issues.

Customer Service Order Processing Communication Problem Solving Teamwork

Warehouse Man

MCX

Jan 2021 - Dec 2022 (1 year 11 months)

Managed inventory and material handling operations, ensuring efficient warehouse flow and order accuracy. Oversaw scheduling tasks and maintained organized stock, contributing to smooth logistical processes.

Inventory Management Logistics Scheduling Critical Thinking Problem Solving

Education

Degrees, certifications, and relevant coursework

Unknown

Senior High School Diploma, STEM (Science, Technology, Engineering, and Mathematics)

Completed the STEM strand, focusing on Science, Technology, Engineering, and Mathematics. Developed foundational knowledge in these fields, preparing for higher education.