@luckyebiyegbagha
Customer service representative at Funding Circle who explained term loans and re-engaged prospects.
NigeriaAt Funding Circle, I communicated term loan features, interest rates, repayment terms, and application requirements to prospects. I also re-engaged people who had previously shown interest and nurtured leads who weren’t ready to proceed.
At United Bank Of Afric, I assisted customers with mobile, internet, and USSD banking, as well as account and card requests. I coordinated with operations, compliance, fraud management, and technical support teams to resolve complex issues.
Work history, roles, and key accomplishments
Funding Circle
Aug 2024 - Apr 2026 (1 year 8 months)
Communicated features and benefits of term loans, addressed objections, re-engaged prospects, and nurtured leads to keep the sales pipeline active.
Assisted customers with mobile and internet banking, managed service requests, coordinated with teams to resolve issues, and met performance targets.
Corporate Affairs Commission
Oct 2020 - Nov 2022 (2 years 1 month)
Managed inbound and outbound communications, processed applications, and maintained customer records in internal databases.
Degrees, certifications, and relevant coursework
Bachelor of Science, Accountancy
Completed a Bachelor of Science in Accountancy.
Certificate, Customer Service
Completed customer service training.
Certificate, Soft Skills
Completed soft skills training.
Software and tools used professionally
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