Leighann Sparks

Supervised sales floor operations to ensure customer satisfaction by helping customers select parts and accessories and resolving inquiries promptly. Audited inventory, maintained organized stock, processed invoices, implemented promotions, and produced monthly reports on sales activity and profitability.

Assisted with daily store operations and inventory management to maintain stock availability. Trained new employees on customer service and safety protocols, coordinated promotions and merchandising, and handled cash register transactions with end-of-day reconciliation.

Assisted customers with packaging, shipping, and printing services while resolving questions and complaints effectively. Maintained a clean and organized store environment, educated customers on available services, and collaborated with team members to ensure efficient service delivery.

Executed thorough testing of software applications to ensure quality standards and collaborated with development teams to identify and resolve issues. Created test plans and test cases, documented defects in tracking systems, and produced QA reports for management.

Coordinated daily delivery schedules for service technicians and clients by managing incoming service requests and prioritizing by urgency. Used dispatch software to track vehicle locations, optimize routes, maintain service call logs, and handle high-volume phone calls and customer complaint resolution.

Advised clients on financial planning and investment strategies by assessing financial needs, interviewing clients for goals and risk tolerance, and monitoring portfolios. Analyzed market trends to support recommendations and promoted business through outreach and marketing initiatives to grow the customer base.

Assisted guests with inquiries, managed check-ins and check-outs, and provided information on casino promotions and events. Verified IDs for access to gaming areas, supported new players by explaining game rules, and collected guest feedback to improve service delivery.

Served food and beverages to guests at events by setting up and arranging banquet tables according to event specifications. Followed health and safety regulations during food handling and supported event setup and breakdown while delivering prompt, friendly service.

Supervised daily store operations and directed a team of 15 employees to ensure effective store performance. Managed inventory and merchandising displays, coordinated staff schedules, trained employees on customer service and sales techniques, handled customer complaints, and maintained records related to employee performance and scheduling.

Earned a Bachelor of Science in Psychology from Colorado Technical University in Colorado Springs, Colorado.