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@lucibuckley
Enthusiastic administrative officer with a strong customer service focus.
I am an enthusiastic and positive individual who thrives in both independent and team settings. My experience as an Administrative Officer at Body Focus allowed me to streamline processes and enhance operational efficiency. I implemented a robust filing system that significantly reduced document retrieval time and managed office supplies to optimize inventory levels. My commitment to excellent customer service has always been a priority, ensuring client satisfaction through effective communication and problem-solving.
In my role as a Call Centre Agent with Lloyds Banking Group, I managed confidential client data and provided empathetic customer service, resolving complex queries while prioritizing data protection. My ability to work under pressure and maintain high standards of service has been a key factor in my success across various roles, including my time at McDonald's, where I honed my skills in customer interaction and teamwork.
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Work history, roles, and key accomplishments
Lloyds Banking Group
Mar 2021 - Present (4 years 8 months)
Managed confidential client data and directed inquiries to appropriate teams, enhancing operational efficiency. Provided empathetic customer service in credit card operations, resolving complex queries while prioritizing data protection and maintaining client trust.
ISS Cleaning - Clatterbridge Hospital
Nov 2020 - Present (5 years)
Followed strict procedures for infection control in patient rooms and theatres, maintaining stock levels and performing minor repairs. Ensured food safety and hygiene regulations were met while serving food and drinks, keeping patient areas clean and tidy.
Luxury Student Homes
Jun 2020 - Present (5 years 5 months)
Cleaned student accommodation during academic breaks, ensuring readiness for new occupants. Collaborated effectively with a team, developing strong teamwork skills in a temporary work environment.
McDonald's
Dec 2018 - Present (6 years 11 months)
Engaged with customers, prepared food, and handled cash transactions while maintaining cleanliness across the store. Developed confidence in customer interactions and practiced working efficiently under pressure, adhering to company guidelines.
Body Focus
Jun 2018 - Present (7 years 5 months)
Streamlined administrative processes and implemented robust filing systems, significantly enhancing operational efficiency. Managed office supplies, coordinated departments, and improved client response times, leading to increased satisfaction and reduced expenses.
Degrees, certifications, and relevant coursework
GCSE Qualifications, General Studies
Grade: English-C/4, Mathematics-C/4, Science-B/6
Achieved strong grades in core subjects including English, Mathematics, and Science. Developed foundational academic skills across a range of disciplines.
Level 2 Certificate, Sports Coaching
Completed a Level 2 certification in Sports Coaching, gaining expertise in coaching methodologies and athlete development. Acquired practical skills in guiding individuals and teams to improve performance.
Level 2 Certificate, Personal Training
Obtained a Level 2 certification in Personal Training, focusing on exercise science, program design, and client motivation. Developed the ability to create and implement effective fitness plans.
Level 1 Certificate, Sports Massage
Earned a Level 1 certification in Sports Massage, learning fundamental techniques for injury prevention and recovery. Gained practical experience in applying massage for athletic performance.
Level 2 Certificate, Motor Mechanics
Completed a Level 2 certification in Motor Mechanics, acquiring knowledge of vehicle systems and maintenance procedures. Developed practical skills in diagnosing and repairing automotive issues.
Certificate, Safeguarding
Undertook training in Safeguarding, focusing on protecting vulnerable individuals and ensuring their well-being. Gained an understanding of best practices and protocols in safeguarding.
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