Open to opportunities

Luci Buckley

@lucibuckley

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Enthusiastic administrative officer with a strong customer service focus.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an enthusiastic and positive individual who thrives in both independent and team settings. My experience as an Administrative Officer at Body Focus allowed me to streamline processes and enhance operational efficiency. I implemented a robust filing system that significantly reduced document retrieval time and managed office supplies to optimize inventory levels. My commitment to excellent customer service has always been a priority, ensuring client satisfaction through effective communication and problem-solving.

In my role as a Call Centre Agent with Lloyds Banking Group, I managed confidential client data and provided empathetic customer service, resolving complex queries while prioritizing data protection. My ability to work under pressure and maintain high standards of service has been a key factor in my success across various roles, including my time at McDonald's, where I honed my skills in customer interaction and teamwork.

Experience

Work history, roles, and key accomplishments

Call Centre Agent - Credit Cards

Lloyds Banking Group

Mar 2021 - Present (4 years 2 months)

Managed confidential client data and directed inquiries to appropriate teams, enhancing operational efficiency. Provided empathetic customer service in credit card operations, resolving complex queries while prioritizing data protection and maintaining client trust.

Customer Service Confidentiality Problem Solving Communication Data Protection

Facilities Assistant/Cleaning & Catering

ISS Cleaning - Clatterbridge Hospital

Nov 2020 - Present (4 years 6 months)

Followed strict procedures for infection control in patient rooms and theatres, maintaining stock levels and performing minor repairs. Ensured food safety and hygiene regulations were met while serving food and drinks, keeping patient areas clean and tidy.

Health and Safety Inventory Management Hygiëne

Temporary Cleaner

Luxury Student Homes

Jun 2020 - Present (4 years 11 months)

Cleaned student accommodation during academic breaks, ensuring readiness for new occupants. Collaborated effectively with a team, developing strong teamwork skills in a temporary work environment.

Teamwork Collaboration Time Management

Crew Member

McDonald's

Dec 2018 - Present (6 years 5 months)

Engaged with customers, prepared food, and handled cash transactions while maintaining cleanliness across the store. Developed confidence in customer interactions and practiced working efficiently under pressure, adhering to company guidelines.

Customer Service Teamwork Communication

Admin Officer

Body Focus

Jun 2018 - Present (6 years 11 months)

Streamlined administrative processes and implemented robust filing systems, significantly enhancing operational efficiency. Managed office supplies, coordinated departments, and improved client response times, leading to increased satisfaction and reduced expenses.

Administrative Support Microsoft Office Project Management Communication Inventory Management Customer Service Time Management Budget Management

Education

Degrees, certifications, and relevant coursework

Broughton Hall Catholic High School

GCSE Qualifications, General Studies

Grade: English-C/4, Mathematics-C/4, Science-B/6

Achieved strong grades in core subjects including English, Mathematics, and Science. Developed foundational academic skills across a range of disciplines.

Unknown

Level 2 Certificate, Sports Coaching

Completed a Level 2 certification in Sports Coaching, gaining expertise in coaching methodologies and athlete development. Acquired practical skills in guiding individuals and teams to improve performance.

Unknown

Level 2 Certificate, Personal Training

Obtained a Level 2 certification in Personal Training, focusing on exercise science, program design, and client motivation. Developed the ability to create and implement effective fitness plans.

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Level 1 Certificate, Sports Massage

Earned a Level 1 certification in Sports Massage, learning fundamental techniques for injury prevention and recovery. Gained practical experience in applying massage for athletic performance.

Unknown

Level 2 Certificate, Motor Mechanics

Completed a Level 2 certification in Motor Mechanics, acquiring knowledge of vehicle systems and maintenance procedures. Developed practical skills in diagnosing and repairing automotive issues.

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Certificate, Safeguarding

Undertook training in Safeguarding, focusing on protecting vulnerable individuals and ensuring their well-being. Gained an understanding of best practices and protocols in safeguarding.