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Luca Lazzaro

@lucauser5

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Applied AI specialist designing trustworthy decision systems for healthcare and regulated environments.

Italy

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What I'm looking for

I seek roles building trusted, explainable AI decision systems in healthcare—where governance, data quality, and clinical integration are prioritized.

I am an Applied AI & Decision Systems Specialist with over 10 years of experience driving technology-enabled transformation in high-stakes, regulated environments. My expertise lies at the intersection of Product Strategy, AI Governance, and Rapid Prototyping. I specialize in introducing emerging technologies—such as Generative AI and RAG-based systems—into existing workflows, ensuring they move from Proof-of-Concept to scalable, governed production systems.

I am currently seeking Remote opportunities (Europe, Global, or UAE) where I can leverage my background in clinical operations and AI engineering to build trusted, explainable, and human-in-the-loop AI solutions that deliver measurable operational value.

Experience

Work history, roles, and key accomplishments

Current

Senior Clinical Protocol Specialist

Current

Align Technology

Jul 2024 - Present (1 year 11 months)

Design and refine AI-assisted clinical decision workflows across EMEA, improving protocol consistency and decision quality while championing explainability, safety, and governance in regulated MedTech environments.

Applied AI Data Analysis Regulatory Compliance Stakeholder Management Workflow Optimization

Clinical Protocol Specialist

Align Technology

Oct 2021 - Jul 2024 (2 years 9 months)

Improved clinician experience through protocol refinement and digital workflows across European markets, supporting clinical decision tools and strengthening data-driven operational consistency.

Data Analysis User Adoption Cross Functional Collaboration MedTech

Customer Success Specialist

Align Technology

Apr 2019 - Oct 2021 (2 years 6 months)

Managed complex clinical portfolios and improved onboarding and adoption of digital treatment platforms by generating operational insights to support commercial and clinical decision-making.

& Customer Success Onboarding Clinical Operations Stakeholder Engagement Problem Solving Portfolio Management

Partner Specialist

Booking.com

Mar 2018 - Mar 2019 (1 year)

Supported accommodation partners with financial, sales, and content issues, built relationships, promoted products, and led training and implementation projects for the Italian market.

Partner Management Account Management Training Sales Enablement Relationship Building Project Implementation Multilingual Communication

Customer Service Specialist

Booking.com

Feb 2017 - Mar 2018 (1 year 1 month)

Handled reservations, special requests and complaints by phone and email while assisting properties with account management and participating in team projects.

Customer Support Reservations Management Complaint Resolution Problem Solving Team Collaboration

Multilingual Customer Support

Bishopsgate Contracting Solutions

May 2016 - Dec 2016 (7 months)

Provided multilingual phone support for contractors and agencies, managed client accounts, assisted payroll inquiries, and supported account development and reporting.

Multilingual Support Client Management Payroll Account Development Reporting Phone Support

Customer Relationship Manager

Oakam Ltd

Nov 2015 - May 2016 (6 months)

Managed and expanded a portfolio focused on Italian, Portuguese and Spanish customers, performing risk assessment, validation, and credit checks to support lending decisions.

Portfolio Management Risk Assessment Credit Analysis Customer Relations Data Validation Multilingual Communication

Sales Assistant

Inditex

Apr 2015 - Oct 2015 (6 months)

Performed retail sales, B2B interactions, customer service, and supported store operations to meet sales targets and customer needs.

Retail Sales Customer Service B2B Sales Merchandising Sales Targets

Administrator & Owner

Europcar

Jan 2011 - Oct 2014 (3 years 9 months)

Operated a Europcar franchise handling administration, finance, employee management, customer service, B2B sales, recruitment and operational planning.

Franchise Management & Administration Financial Management Staff Supervision B2B Sales Recruitment Customer Service Operations