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klei aliaj

@kleialiaj

Message

I build governed AI agents, LLM infrastructure, and production retrieval systems.

Italy

Message

At Dialogo, I build governed AI agent platforms that connect enterprise tools through stateful workflows, human approvals, audit trails, private model routing, and retrieval. My work has supported booking assistants handling 5,000+ monthly conversations, hiring automation screening 300+ candidates weekly, and financial intelligence search across 10,000+ articles.

I've delivered AI systems for Raiffeisen Bank, Generali Italia, Alpitour, Peritos, and others, including a loan-processing pipeline that reduced decision time by about 70% and manual data entry by about 80%. I also lead AI architecture and delivery, post-train open-source LLMs, and build practical systems spanning LangGraph, LlamaIndex, FastAPI, vector databases, cloud platforms, and full-stack products.

Experience

Work history, roles, and key accomplishments

Current

Senior AI Engineer / AI Engineering Lead

Current

Dialogo

May 2022 - Present (4 years 4 months)

Designed and built a production agent platform for governed execution across enterprise tools using LangGraph, MCP, retrieval, model routing, approval gates, observability and auditability. Led workflow discovery, solution architecture, hands-on development, cloud deployment, evaluation and production rollout across B2B AI implementations.

LangGraph MCP Retrieval Model Routing Approval Gates Observability Auditability Process Discovery Solutions Architect cloud deployment Evaluation Production Deployment Document Processing Research Customer Operations Workflow Automation Enterprise Knowledge Retrieval

AI Tech Lead

Otherside Technology

Jan 2025 - Dec 2026 (1 year 11 months)

Led AI architecture, technical planning, engineering standards, code review, infrastructure decisions and delivery coordination across enterprise AI initiatives. Translated business requirements into executable AI roadmaps and reusable patterns for orchestration, retrieval, evaluation, observability and secure deployment.

AI Architecture Technical Planning Engineering standards Code Review Infrastructure Delivery Coordination Orchestration Retrieval Evaluation Observability Secure Deployment

AI Delivery Lead

Raiffeisen Bank

Feb 2024 - Jun 2024 (4 months)

Designed a GPT-4 and LlamaIndex document-processing pipeline that reduced loan decision time by approximately 70%. Automated extraction and validation for standard loan applications, reducing manual data entry by approximately 80% while aligning delivery with compliance, product and data science teams.

GPT 4 LlamaIndex Next.js fastAPI Qdrant Cohere Reranking Azure Document Processing Automation Compliance Data Science

AI Tech Lead

Soft and Solution

Aug 2023 - Dec 2023 (4 months)

Prototyped a multilingual natural-language interface for public-service documentation with source-grounded retrieval and domain-adapted LLMs. Presented the technical approach to stakeholders, mentored three junior AI engineers and implemented semantic search with Pinecone and Milvus.

Multilingual NLP Retrieval LLM Adaptation Semantic Search Pinecone Milvus Mentorship Stakeholder Presentation

Data Scientist

Jogos Santa Casa

Jan 2023 - Aug 2023 (7 months)

Built customer-behaviour forecasting and propensity models that improved campaign targeting precision by approximately 30%, with Power BI dashboards adopted across marketing, finance and leadership.

Python Databricks Azure ML Power BI scikit learn Pandas Forecasting Propensity Modeling Campaign Targeting

Machine Learning Engineer

Vodafone Albania

Dec 2019 - Nov 2022 (2 years 11 months)

Contributed conversational-AI capabilities to Vodafone Super Tobi and delivered production React Native, iOS and Android applications for large subscriber bases. Mentored four engineers and supported secure CI/CD delivery with OWASP practices, GitHub Actions and 99.9% uptime.

Conversational AI React Native iOS Android CI CD OWASP GitHub Actions Mentorship System Uptime

Full-Stack / Mobile Engineer

Contract Engineering Projects

May 2017 - Nov 2019 (2 years 6 months)

Delivered web and mobile products for IPERVOX, RightSearch GmbH, Moveo, Sisal and Bet365 using React, Vue, Node.js, Laravel, React Native, PostgreSQL, Redis, Docker, AWS and Kubernetes.