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Caterina Brizzi

@caterinabrizzi

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Customer experience and AI solutions specialist driving omnichannel CX and AI deployment.

Italy

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What I'm looking for

I seek roles combining CX design and AI solution delivery, with ownership of conversational projects, cross-team collaboration, and measurable impact on operational performance.

I am a customer experience and AI solutions specialist with over five years coordinating pre-sales projects and designing omnichannel conversational strategies.

At QuestIT I optimise AI agent design and prototyping, coordinate PoCs with LLMs and n8n automation, and manage after-sales procedures including log analysis and model retraining, which improved delivery times through streamlined content migration.

Previously I developed omnichannel CX at UPmedia, defined conversational journeys across web, mobile, VoIP, robotic and kiosk touchpoints, and led third-party integrations to expand AI agent functionality.

I bring international experience, multilingual fluency, strong cross-team collaboration, and a focus on measurable operational improvements to roles combining CX design, AI integration, and project coordination.

Experience

Work history, roles, and key accomplishments

Current

Project Manager – Pre-Sales

Current

QuestIT

Feb 2024 - Present (2 years)

Optimised design and prototyping for AI agents and conversational solutions, coordinated PoC and pilot projects using LLMs and n8n, and streamlined after-sales procedures to improve delivery times by 30%.

N8n POC Coordination Documentation

CX Designer

UPmedia Srl

Apr 2022 - Jan 2024 (1 year 9 months)

Developed omnichannel CX strategies across web, mobile, VoIP, kiosk and robotic touchpoints, defined conversational journeys and integrated third-party AI solutions to enhance personalization and accessibility.

Integration Usability Accessibility

Sales Representative

Apartments Florence

Oct 2021 - Apr 2022 (6 months)

Managed customer retention and property transactions, conducted viewings and negotiations, and handled back-office administration to support portfolio management and client satisfaction.

Customer Retention Property Management Negotiation Client Relations Administrative Support Database Management

Case Manager

Nivi Spa

Apr 2021 - Oct 2021 (6 months)

Prepared documentation for judicial proceedings, managed disputes between clients and debtors, coordinated legal and operational teams, and produced periodic case progress reports.

Case Management Legal Documentation Dispute Resolution Reporting Client Acquisition Compliance

Stock Controller

Promod

Oct 2018 - Jun 2020 (1 year 8 months)

Administered warehouse flows, implemented anti-fraud procedures, monitored security and compliance, and produced reports on stock levels and operational performance.

Inventory Control Warehouse operations Loss Prevention Compliance Reporting Logistics Coordination

Senior Relations Specialist

Booking.com

Jun 2014 - Oct 2018 (4 years 4 months)

Managed judicial and extrajudicial matters across jurisdictions, coordinated rapid responses to mass complaints, resolved complex billing issues, and optimised internal procedures to improve response times and cross-team collaboration.

Customer Relations Complaint Resolution Legal & Compliance Process Improvement Cross Functional Collaboration