Lucas Diego
@lucasdiego
Administrative Coordinator who automates processes and delivers effective training across international teams.
ColombiaWhat I'm looking for
I’m an Administrative Coordinator focused on improving day-to-day operations through automation and strong project support. Currently, I work with the French Development Agency (Cavilam - Alliance Française), where I teach French as a Foreign Language and automate administrative processes using AI tools.
I bring hands-on experience in external event organization, process management, logistics, and collaboration within the international cooperation framework between France and Colombia. Earlier, I delivered product training to new hires as a CS Trainer at Teleperformance (Fintech project), handled customer service and document translation, and supported marketing work—always combining communication, training, and results analysis to add measurable value.
Experience
Work history, roles, and key accomplishments
Administrative Coordinator
Cavilam - Alliance Française
Feb 2024 - Present (2 years 3 months)
Teach French as a foreign language and coordinated external events for France–Colombia cooperation programs at Cavilam–Alliance Française. Automated administrative/process workflows using AI tools and supported overall project operations.
CS Trainer (English/French)
Teleperformance
Jul 2021 - Sep 2023 (2 years 2 months)
Planned and delivered product training for new hires on a Fintech project at Teleperformance. Created training content, analyzed results, and collaborated with operations teams to support onboarding.
Account Manager
Lengow
Jul 2019 - Nov 2019 (4 months)
Worked as an Account Manager at Lengow, supporting client account operations in an e-commerce context.
E-commerce Associate
Rakuten France
Jun 2015 - Jun 2019 (4 years)
Worked as an E-commerce Associate at Rakuten France while using Microsoft Office, Salesforce, and Zendesk to support daily operations.
Marketing Assistant
zCon Solutions
Mar 2014 - Aug 2014 (5 months)
Worked as a Marketing Assistant at zCon Solutions in Pune and applied Midjourney AI in support of marketing content creation.
Education
Degrees, certifications, and relevant coursework
Montpellier 1 University
Master’s Degree, ICT Economics
2011 - 2014
Master’s Degree in ICT Economics at Montpellier 1 University from 2011 to 2014.
François Rabelais University
Bachelor’s Degree, Economics
2008 - 2011
Bachelor’s Degree in Economics at François Rabelais University from 2008 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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