María Angélica

I’m an Administrative Assistant and Team Leader who supports high-performing teams through strong back-office documentation management and consistent process updates. I help organize and assign documentation to keep required account workflows on track.

In my roles at Lean Solutions Group, I’ve supported optimizing team performance to meet organizational goals, assisted with retraining and reinforcement of task protocol, and contributed to tracking documentation for performance and workload evaluation. I also deliver feedback to improve the learning curve and reinforce operational consistency.

Previously, at Foundever Colombia, I evaluated product and service quality of customer service through chat and voice, created visual aids and individual action plans, and delivered feedback through individual coaching. Alongside my experience, I’ve developed through courses including Leadership Workshop, AI Fundamentals, Resource & Capacity Planning, and Operations Dashboard Design.