lubna farheen
@lubnafarheen
Fintech operations specialist focused on fraud operations, chargebacks, and secure identity recovery.
IndiaWhat I'm looking for
I’m a detail-oriented Fintech Operations Specialist with around 5 years of progressive experience across customer support, account security, identity recovery, chargebacks, and fraud operations within high-growth financial technology platforms. I’m strongest when I can combine compliance-minded investigation with practical, customer-focused resolution.
At Revolut, I’ve owned end-to-end backend processing for customer-reported fraudulent transactions and dispute investigations. I monitor and evaluate high-risk transaction patterns to mitigate financial exposure and secure user accounts, and I handle chargeback claims while adhering strictly to regulatory compliance standards and card scheme guidelines.
Before that, I supported secure identity recovery and vulnerable customer outcomes, including executing identity verification workflows using the Dante questionnaire, evaluating biometric photos and video, and reviewing documentation to restore account access safely. I also worked in customer support and order handling—using Jira, Confluence, Back-Office systems, and AI support assistants like Rovo—to deliver risk assessment, backend dispute handling, and cross-functional guidance with empathy and accuracy.
Experience
Work history, roles, and key accomplishments
Manage end-to-end backend processing for customer-reported fraudulent transactions and dispute investigations. Monitor high-risk transaction patterns and handle chargeback claims in line with regulatory and card scheme guidelines.
Fintech operations specialist focused on chargebacks, fraud operations, customer support, and account security workflows. Applies compliance-driven processes to mitigate risk and restore account access.
Execute secure identity verification workflows to restore access for locked accounts. Conduct document and biometric checks to prevent unauthorized access while handling related support inquiries.
Provided live chat support for retail accounts and retail products, troubleshooting user account issues, payments, and application navigation. Resolved complex customer inquiries in a fast-paced environment.
Handled customer inquiries and provided detailed product guidance. Processed and placed accurate customer orders and referred credit products based on customer needs.
Vulnerable Customer Advocate
Evaluated user profiles to determine eligibility under the Vulnerable Customer policy and supported escalated cases. Assigned vulnerability tags in the back-office system and provided guidance to peer support staff.
Education
Degrees, certifications, and relevant coursework
Justice Basheer Ahmed Sayeed College for Women
Master of Science, Child Development and Child Nutrition
Completed an M.Sc. in Child Development and Child Nutrition in 2022.
Justice Basheer Ahmed Sayeed College for Women
Bachelor of Science, Clinical Nutrition and Dietetics
Completed a B.Sc. in Clinical Nutrition and Dietetics in 2020.
Justice Basheer Ahmed Sayeed College for Women
Higher Secondary Certificate, Higher Secondary (HSC)
Completed Higher Secondary Certificate (HSC) studies in 2017.
P.N.D. Adarsh Vidyalaya Matriculation Higher Secondary School
Secondary School Leaving Certificate, Secondary Education (SSLC)
Completed Secondary School Leaving Certificate (SSLC) in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring lubna?
You can contact lubna and 90k+ other talented remote workers on Himalayas.
Message lubnaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
