Upendra Srivastava
@upendrasrivastava
I investigate high-risk financial crime cases and drive risk-based operational decisions.
IndiaWhat I'm looking for
At Revolut, I investigate 30–40 L2 and high-value business transaction cases daily, making evidence-based reimbursement and recovery decisions across complex financial crime, fraud, scam, and account takeover cases.
I maintain 100% QC accuracy, complete 60–70 QC reviews weekly, moderate L1 and L2 queues, and train agents on investigation quality. I also use Dante, Jira, Metabase, Confluence, Gemini, and internal AI tools to improve workflows, including a structured vulnerability assessment model for UK users.
Experience
Work history, roles, and key accomplishments
Handle complex and very-high-risk financial crime and business transaction cases, performing risk-based assessments and making reimbursement and recovery decisions. Maintain 100% QC accuracy, serve as L1/L2 Moderator, and support Team Leaders and agent training.
Investigated fraud, scam, account takeover, and customer risk cases using risk-based decision making and internal procedures. Handled escalated cases, supported PSR and reimbursement decisions, and performed root cause analysis and quality checks.
Supported customers and operational workflows in a fast-paced fintech environment while maintaining service quality and process adherence. Investigated customer issues, escalated specialist cases, and developed knowledge of Revolut products and internal systems.
Provided customer support and operational assistance in a high-volume environment while maintaining quality and process adherence. Investigated customer issues, identified root causes, and provided resolutions or escalations.
Education
Degrees, certifications, and relevant coursework
Upendra hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Upendra?
You can contact Upendra and 90k+ other talented remote workers on Himalayas.
Message UpendraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
