Open to opportunities

Kanna Doss

@kannadoss

Message

I investigate financial crime risks and deliver compliant customer support across fintech and banking operations.

India

Message

What I'm looking for

I'm looking to contribute to a mission focused on impactful service delivery, using my experience in financial crime operations, compliance, customer support, and operational excellence.

At Revolut, I manage FinCrime offboarding investigations, transaction monitoring, disputes, account takeover cases, and money-laundering risk while supporting users through chat and email. I analyze suspicious activity, document findings, and work across teams to resolve account-security incidents.

I've also supported blocked accounts, SEPA payments, KYC, insurance, lending, underwriting, loan servicing, refunds, deposits, and withdrawals at Expatrio, Everlounge, CreditEnable, Slice, and Home Credit India. I use Zendesk, CRM tools, Jira, LiveChat, Confluence, Notion, and Tableau to keep operations compliant, responsive, and customer-focused.

Experience

Work history, roles, and key accomplishments

FinCrime and Support Analyst

Revolut

Dec 2025 - Jul 2026 (7 months)

Managed account offboarding investigations within the FinCrime department, ensuring compliance with regulatory and internal policies. Analyzed suspicious account activity and collaborated with cross-functional teams to mitigate fraud risks.

Transaction Monitoring KYC AML Disputes Chargebacks Fraud Investigation Account Takeover Customer Support Zendesk

Support and Operations

Expatrio

Aug 2024 - Dec 2025 (1 year 4 months)

Streamlined blocked account management using Zendesk, enhancing service efficiency. Executed KYC verifications and facilitated SEPA transactions while maintaining regulatory standards.

Account Blocking SEPA KYC Zendesk Customer Support Insurance

Support Specialist

Everlounge

Jun 2022 - Oct 2023 (1 year 4 months)

Handled KYC, payments, refunds, deposits, and withdrawals for the Everlounge Gaming platform. Resolved customer inquiries through email and live chat support channels.

KYC Payments Refunds AML Customer Support Live Chat Email Support

Operations Executive

CreditEnable

Sep 2020 - Oct 2021 (1 year 1 month)

Handled document verification and risk management for SME loan offerings. Delivered comprehensive merchant support via tickets and live chat interactions.

Document Verification Risk Management Loan Servicing Underwriting CRM Ticketing Live Chat

Support Executive

Slice

Dec 2019 - Sep 2020 (9 months)

Managed social media channels for user support and performed KYC verifications. Resolved customer inquiries via tickets, calls, and emails efficiently.

Social Media Support KYC Relationship Management Zendesk Customer Support