Open to opportunities

Luanna Vieira

@luannavieira

I keep multinational hotel operations running through executive support, process improvement, and systems implementation.

Brazil

Message

What I'm looking for

I'm looking for a remote or multinational operations role where I can support leadership, coordinate cross-functional work, improve processes, and help teams deliver smoothly under tight timelines.

At Pestana Hotel Group, I've supported regional hotel operations across Brazil and Argentina, serving as a direct link between the Operations Director and multidisciplinary teams. I've delivered executive reporting, managed corporate travel and vendors, supported leadership during two general manager transitions, and coordinated contract digitalization with Legal, Finance, and Commercial.

I've led the operational implementation of Oracle Opera Cloud across four hotels and 750 rooms while maintaining occupancy above 90%, recovered BRL 32K through OTA commission root-cause analysis, and coordinated a New Year's Eve operation that exceeded BRL 800K in revenue.

Experience

Work history, roles, and key accomplishments

Operations & Process Analyst

Pestana Hotel Group

Apr 2017 - Apr 2026 (9 years)

Provided regional support to the Operations Director across hotel units in Brazil and Argentina, acting as a direct point of contact between executive leadership and multidisciplinary teams. Delivered executive-level reporting, managed corporate travel and vendor administration, and led systems implementation and data migration validation for Oracle Opera Cloud.