Yuri Correia

At Cert Engenharia, I support more than 50 active monthly service requests, helping implement a work-order system focused on customer success and proactive client communication.

I organize technical schedules, support initial project validations, monitor implementation documentation, and produce analytical reports that help decision-making. I also improved document control and operational indicator monitoring to reduce request-resolution time.

Previously at DeltaSul Utilidades, I standardized physical and digital documentation, improving data recovery and information reliability by 50% in internal audits. I also supported the development of seven young apprentices through hands-on training practices.

My experience includes process mapping, performance indicators, continuous improvement, logistics, fiscal-document validation, and commercial support. I bring organized communication, attention to detail, and a customer-success mindset to multidisciplinary operations.