At MiM Hotels, I handled international guest enquiries, reservations, payments and service issues using Oracle OPERA PMS. I also completed cash closing, night audit tasks and operational reports across day and night shifts.
At Mastel Hospitality, I assisted with OPERA PMS rollout verification for Meliá hotels, checking operational data in Excel and matching records against the hotel system. I flagged inconsistencies and made permitted data corrections when needed.
At Electronic Arts (EA), I reviewed Portuguese game text and documented localization defects using Jira and Confluence. I also responded to Riot Games customer support requests by email in Spanish and Portuguese through TELUS International.
