Open to opportunities

Luanna Gonzalez

@luannagonzalez

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Fluent bilingual professional with extensive experience in customer service.

Costa Rica

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

My name is Luana Gonzalez Leiton, and I am a dedicated professional with a strong background in customer service, sales, and telemarketing. With over a decade of experience in various roles, I have honed my skills in appointment setting, cold calling, and managing customer relationships. My fluency in both English and Spanish has allowed me to excel in diverse environments, particularly in the tourism and real estate sectors.

Throughout my career, I have worked with reputable companies such as United Airlines and Wellington Asset Management, where I successfully managed front desk operations, handled incoming communications, and facilitated property management tasks. My ability to connect with clients and provide exceptional service has been a key factor in my success. I am passionate about leveraging my skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Telemarketing and Sales Representative

Red Arrow Enterprises

Jan 2022 - Present (3 years 5 months)

Engaged in telemarketing and cold calling to generate leads and drive sales. Managed inbound calls and email communications to support customer inquiries and business operations.

Email Traction Cold Calling Telemarketing Inbound Customer Service

Appointment Setter & Customer Service

Attorney At Law Lic. Cynthia Corrales

Jan 2016 - Present (9 years 5 months)

Provided appointment setting services and managed email correspondence for clients. Delivered customer service support, ensuring client satisfaction and efficient communication.

Appointment Setting Customer Service

Telemarketer

Amrock Financial

Jan 2013 - Present (12 years 5 months)

Conducted telemarketing and cold calling to engage business owners and set appointments. Managed email communications and follow-ups, while also tracking employee attendance.

Telemarketing Cold Calling Appointment Setting Email Communication

Fronter / Opener

Wellington Asset Management

Jan 2009 - Present (16 years 5 months)

Served as a Fronter/Opener, managing front desk operations and incoming wires. Handled property management tasks, newsletter updates, and lead control.

Property Management Newsletters

Education

Degrees, certifications, and relevant coursework

Red Arrow Enterprises

Highschool Graduate, General Studies

Completed high school education. This foundational experience prepared me for further academic and professional pursuits.

Red Arrow Enterprises University

Tourism, Tourism

Studied Tourism at the university level. This program provided insights into the tourism industry, including customer service and operational aspects.