Open to opportunities

Tyler Bonilla

@tylerbonilla

Message

Experienced customer service representative skilled in high-volume support, scheduling, and CRM management.

Costa Rica

Message

What I'm looking for

I seek a customer-focused role where I can leverage high-volume call experience, CRM proficiency, and scheduling skills to improve client experience and operational efficiency.

I am an experienced customer service representative with a strong track record of handling high-volume inbound and outbound calls, managing client files, and supporting operational teams in fast-paced environments.

I have worked in roles including Topographic Engineering Assistant, Automotive Mechanic Assistant, Call Center Appointment Setter, and consistently handled 50+ customer calls daily while managing calendars and follow-ups.

I bring excellent communication, active listening, negotiation, time management, and CRM skills, and I am committed to delivering high-quality results and improving user experience.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Call Center Doctors

Aug 2025 - Present (2 months)

Conduct high-volume outbound calls to potential clients, secure appointments for the sales team, manage calendars, and follow up to confirm attendance, generating qualified leads.

Outbound Sales Lead Qualification Calendar Management Negotiation Active Listening CRM Appointment Management English

Customer Service Representative

Cruiser Brothers

Jan 2022 - Nov 2024 (2 years 10 months)

Supported mechanics in diagnostics, parts replacement, and routine inspections while attending and responding to 50+ customer calls daily about billing and account issues, improving service throughput.

Customer Service CRM Troubleshooting Spanish English Time Management