Luaitza Acevedo
@luaitzaacevedo
Customer service professional with strong tax administration and client support expertise.
VenezuelaWhat I'm looking for
Soy profesional en administración tributaria y ciencias fiscales con experiencia enfocada en soporte al cliente y gestión fiscal en entornos corporativos.
En KPMG brindé soporte proactivo a clientes de comercio electrónico y manufactura, manteniendo un 90% de satisfacción mensual y asegurando cumplimiento fiscal 100% mediante planificación con Excel y SAP.
En J. Walter Thompson atendí de forma presencial y remota a más de 1.500 usuarios mensuales, lideré bases de datos de ventas en Excel y superé metas de venta cruzada, reduciendo tiempos de espera y reclamos.
Trabajo con herramientas de Google Workspace y Microsoft Office, priorizo trazabilidad documental y escalamiento estructurado de incidencias para mantener continuidad del servicio y eficiencia durante auditorías.
Experience
Work history, roles, and key accomplishments
KPProvided proactive support to two e-commerce and manufacturing clients via Google Meet and WhatsApp, achieving 90% monthly satisfaction and reducing reporting delays by 30% through technical incident resolution and structured escalations.
Sales & Customer Service Representative
J. Walter Thompson de Venezuela C.A.
May 2013 - Feb 2020 (6 years 9 months)
Managed sales databases and served over 1,500 users monthly across channels, doubling cross-sell targets during peak seasons and reducing complaint rates by 30% through improved data traceability and proactive follow-up.
Education
Degrees, certifications, and relevant coursework
Escuela Nacional de Administración y Hacienda Pública (ENAHP)
Postgrado en Gestión de Aduanas y Comercio Exterior; Licenciatura en Ciencias Fiscales, Customs Management and Fiscal Sciences
Postgraduate studies in Customs Management and Foreign Trade and a Licenciatura in Fiscal Sciences with a specialization in Revenues.
Instituto Universitario de Tecnología de Administración Industrial (IUTA)
Técnico Superior Universitario en Administración Tributaria, Tax Administration
Técnico Superior Universitario in Tax Administration focusing on practical administrative and tributary procedures.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Job categories
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