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Lteif Pipo

@lteifpipo

IT support specialist at SoftSolution Lebanon who resolved 10–15 technical issues daily and configured Windows workstations.

Lebanon

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What I'm looking for

I’m looking for remote opportunities in IT Support, Technical Support, Help Desk, or entry-level cybersecurity where I can contribute, learn from experienced professionals, and continue developing my technical skills.

At SoftSolution Lebanon, I resolved 10–15 technical issues daily, configured Windows workstations and peripherals, and supported printers, Microsoft Office, user accounts, and password resets.

I also assisted with basic networking and Windows BSOD troubleshooting, and documented recurring technical issues. During my IT Support Specialist internship at VALOORES, I helped troubleshoot a BSOD issue caused by a problematic CrowdStrike software update.

Alongside my studies in Electrical and Electronics Engineering at Holy Spirit University of Kaslik - USEK, I’ve been building hands-on experience with Java, Python, Selenium, web development, and automation.

I’m currently developing my knowledge of networking, Linux, cybersecurity, and IT infrastructure. I’m open to remote opportunities in IT Support, Technical Support, Help Desk, and entry-level cybersecurity where I can contribute and continue learning.

Experience

Work history, roles, and key accomplishments

Current

Event Staff / Waiter

Current

Frelance worker

Aug 2022 - Present (4 years 2 months)

- Provided professional customer service during weddings, private events, and large gatherings.
- Worked efficiently in fast-paced environments while maintaining a professional and positive attitude.
- Collaborated with other event staff to coordinate service and ensure smooth event operations.
- Communicated with guests and team members to respond to requests and resolve issues efficiently.
- Man

Private Tutor

Self Employed

Sep 2025 - May 2026 (8 months)

- Provided one-on-one academic support to a Grade 10 student.
- Explained mathematical and academic concepts in a clear and structured way.
- Adapted explanations and teaching methods according to the student's level and learning needs.
- Helped the student prepare for assignments, tests, and coursework.
- Identified areas of difficulty and developed practical approaches to improve understanding.

Information Technology Support Specialist

SoftSolution Lebanon

Jun 2024 - Aug 2024 (2 months)

Resolved 10–15 technical issues daily. Configured Windows workstations and peripherals. Supported printers, Microsoft Office, user accounts, password resets and basic networking. Assisted with Windows BSOD troubleshooting. Documented recurring technical issues.

IT Support Specialist

VALOORES

Jun 2024 - Aug 2024 (2 months)

- Provided technical support and assisted with troubleshooting hardware and software issues.
- Investigated system problems by identifying symptoms, testing possible causes, and applying appropriate solutions.
- Assisted in resolving a Windows Blue Screen of Death (BSOD) issue caused by a problematic CrowdStrike software update.
- Helped troubleshoot the incident by identifying the affected update