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Aparna Lali

@aparnalali

Accounts receivable and O2C manager at Capita who reduced DSO from 60 to 45 days and aged receivables over 90 days from 15% to 10%.

India

Message

At Capita, I led a team managing collections and billing portfolios and reduced DSO from 60 to 45 days while cutting receivables aged over 90 days from 15% to 10%. I also standardized and centralized O2C collections processes.

At Ideagen, I led a team automating and centralizing billing and recoveries using AR portals, NetSuite and e-billing. I owned cash application postings, accruals and intercompany recoveries across multiple legal entities.

At Genpact, I led end-to-end collections and billing for a $15M receivables portfolio across 350 customer accounts. Earlier, at Accenture and Dell, I worked across AR operations, order booking, order holds, invoice matching and proactive collections.

Experience

Work history, roles, and key accomplishments

Deputy Manager, Accounts Receivable & Collections

Capita

Sep 2025 - Apr 2026 (7 months)

Led a team of 8 managing collections and billing portfolios in SAP, reducing DSO from 60 to 45 days and aged receivables over 90 days from 15% to 10%. Partnered with Sales, Operations and Finance to resolve disputes and standardized O2C processes.

SAP Power BI Excel Collections Strategy Days Sales Outstanding (DSO) Reduction Aging Analysis Dispute Resolution Stakeholder Management Process Standardization

Lead Specialist, Billing & Recoveries

Ideagen

Sep 2023 - May 2025 (1 year 8 months)

Led a team of 10 in automating and centralizing billing and recoveries using AR portals, NetSuite and e-billing, improving billing efficiency and reducing aged receivables. Owned cash application, accruals and intercompany recoveries across multiple legal entities.

NetSuite AR Portals E Billing Cash Application Intercompany and Intergroup Recoveries Executive Dashboards Audit Readiness Internal Controls

Assistant Manager, Accounts Receivable

Genpact

Feb 2020 - Sep 2023 (3 years 7 months)

Led a team of 18 managing end-to-end collections and billing for a $15M receivables portfolio across 350 customer accounts in a shared services environment. Built dashboards tracking aging, DSO and collection effectiveness for management reporting.

Collections Billing DSO Aging Analysis Dashboarding SLA Management Dispute Resolution Escalation Management

Subject Matter Expert, AR Operations

Accenture

Aug 2017 - Feb 2020 (2 years 6 months)

Served as escalation point for collections disputes and managed order booking for medical equipment customers. Performed PO-to-invoice matching and monitored SLAs of outsourced partners, supporting audit oversight and process improvements.

Collections Online Order Booking Holds Purchase Order Invoice Matching SLA Monitoring Audit Support Process Improvement

Accounts Receivable Associate

Dell

Aug 2010 - Aug 2017 (7 years)

Managed AR aging and customer accounts to minimize bad debt through proactive collections. Worked with fraud prevention teams to validate high-risk transactions and protect account accuracy.

Accounts Receivable Collections Aging Analysis Fraud Prevention Account Management