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Robiemarc Malinao

@robiemarcmalinao

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Operations Manager with strong leadership and customer service skills.

Philippines

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What I'm looking for

I seek a dynamic role that fosters growth and values teamwork.

I am a dedicated Operations Manager with a proven track record in leading teams and enhancing customer experiences. My journey began with a Bachelor of Science in Business Administration, where I graduated with honors and was recognized as an Academic Excellence Awardee. My professional experience spans various roles, including Crew Leader Trainee at Cinnabon and Operations Manager at Tea Shack, where I implemented strategic decisions that improved operational efficiency and customer satisfaction.

Throughout my career, I have demonstrated exceptional leadership and communication skills, successfully managing teams and fostering a collaborative work environment. My ability to multitask and maintain high standards of service has been acknowledged through awards such as Best Replenisher at J.Co. I am passionate about driving business growth and am always eager to tackle new challenges that contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Crew Leader Trainee

Cinnabon Cravia LLC

Oct 2022 - Oct 2024 (2 years)

Led crew members, ensured cleanliness, greeted customers, took orders, and handled cash transactions. Maintained food safety standards and completed food preparation tasks efficiently.

Leadership Customer Service Time Management

Operations Manager

Tea Shack Milk Tea Shop

Oct 2020 - Jun 2022 (1 year 8 months)

Provided leadership for the business, made strategic decisions, oversaw budgeting and compliance, and built partnerships with delivery platforms.

Leadership Budgeting Compliance Strategic Planning Problem Solving

Sales Associate

Wilcon Depot

Apr 2020 - Oct 2020 (6 months)

Engaged with customers to determine their needs, maintained inventory, and ensured a clean and safe shopping environment.

Customer Engagement Inventory Management Multitasking Communication

Front Liner Service Crew

J.CO Donuts & Coffee

Apr 2020 - Oct 2020 (6 months)

Provided excellent customer service, managed food orders, maintained cleanliness, and assisted new crew members.

Customer Service Teamwork

On-The-Job Trainee

Commission on Election

Dec 2018 - Mar 2019 (3 months)

Assisted office staff, completed training assessments, and maintained a log of experiences while forming professional relationships.

Training Communication Teamwork

Call Center Agent

AB Outsourcing

Apr 2017 - May 2018 (1 year 1 month)

Engaged with US clients to offer insurance solutions, demonstrating exceptional sales skills and earning recognition as Top Agent.

Sales Communication Client Engagement Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

STI College of General Santos, Inc.

Bachelor of Science, Business Administration

2015 - 2019

Grade: Honors: Academic Excellence Awardee

Activities and societies: Junior Executive Management Society, Accountancy Congress, Awarded Best in Business Plan

Completed a Bachelor of Science in Business Administration with a major in Operations Management. Recognized as an Academic Excellence Awardee and a 100% Full Scholar. Participated in various activities including the Junior Executive Management Society and Accountancy Congress, and was awarded Best in Business Plan.