Open to opportunities

Lovelyn Otuu

@lovelynotuu

Customer Success Executive at APEX NETWORK who achieved 95%+ client retention through high-volume, multi-channel customer support.

Nigeria

Message

At APEX NETWORK, I handled high-volume outbound calls and customer interactions across phone, email, and chat. I resolved customer concerns and achieved 95%+ client retention.

I used Zendesk, Intercom, and Hootsuite to manage support communications and ticket workflows, and educated users about platform features and services.

At FINNEW FINTECH, I responded to customer inquiries, entered sensitive records, and helped users get information about fintech products and advocacy-related services.

At TYMFRONTIERS, I assisted with volunteer management and community outreach, coordinated communication, and supported scheduling, reports, and confidential records. I hold a B.Sc. in Mass Communication from NATIONAL OPEN UNIVERSITY OF NIGERIA.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

Apex Network

Jun 2023 - Dec 2025 (2 years 6 months)

Executed high-volume outbound calling and managed multi-channel interactions via phone, email, and chat to drive client engagement. Resolved complex customer concerns promptly, achieving 95%+ client retention and high satisfaction scores.

Outbound Calling Customer Support Customer Retention Zendesk Intercom Hootsuite CRM Data Entry High Typing Accuracy Multitasking

Customer Service Representative

Finnew Fintech

Mar 2022 - Aug 2022 (5 months)

Responded to diverse customer inquiries with a mission-driven and supportive tone, ensuring professional communication at all times. Performed precise data entry and administrative documentation, maintaining high standards of typing accuracy.

Customer Support Data Entry High Typing Accuracy Multitasking Financial Products Administrative Documentation

Personal Assistant

Tymfrontiers

Apr 2020 - Nov 2020 (7 months)

Coordinated communication between departments and external stakeholders, assisting in volunteer management and community outreach efforts. Managed complex software navigation for calendar scheduling, meeting organization, and travel arrangements.

Calendar Management Scheduling Travel Arrangements Data Entry High Typing Accuracy Administrative Support Volunteer Management Community Outreach