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Jeanlyn Ruth Besoyo

@jeanlynruthbesoyo

Healthcare Virtual Assistant with Optimal Physical Therapy, coordinating WebPT scheduling, virtual patient check-ins, and HIPAA-compliant clinic communications.

Philippines

Message

At Optimal Physical Therapy, I managed clinic calendars in WebPT, booked appointments, and linked clinical records to active cases. I also handled virtual patient check-ins and medical packets through HiBridge.

At Transcom, I supported Headway’s provider and patient network through Zendesk chat and email, and verified healthcare coverage, deductibles, and out-of-pocket benefits. I maintained HIPAA adherence while supporting sensitive interactions.

At Concentrix, I supported Cigna Healthcare providers and policyholders, verified coverage, and investigated and resubmitted denied or incorrectly processed medical claims. I’m HIPAA-certified and have Prompt EMR certification.

Experience

Work history, roles, and key accomplishments

Mental Health Chat & Email Support Specialist

Transcom

Jan 2024 - Jan 2026 (2 years)

Provided high-tier multi-channel administrative support and care coordination for Headway's provider and patient network. Verified healthcare coverage and benefits while managing sensitive interactions with empathy and HIPAA adherence.

Zendesk GChat Microsoft Teams HIPAA Verification Of Benefits Customer Support Conflict Resolution HIPAA compliance

Insurance Support Specialist

Concentrix

Jan 2022 - Jan 2023 (1 year)

Delivered voice support for healthcare providers and policyholders using telephony platforms. Investigated and resubmitted denied claims, and conducted benefits analysis and coverage verification.

Dialpad Webex Claims Management Denials Management Benefits Verification Customer Support benefits analysis Coverage Verification

Outbound Tele-Interviewer

Dynata

Jan 2019 - Dec 2019 (11 months)

Conducted strategic outbound calls to gather public opinion data while maintaining strict data collection protocols.

Clinical Coordinator

Optimal Physical Therapy

Jan 2026 - Present (9 months)

Managed master clinic calendars in WebPT to book appointments and link clinical records. Oversaw virtual patient check-ins and handled communications using HiBridge, Weave, and Webex while maintaining HIPAA compliance.