Open to opportunities

Lovelle Mahachi

@lovellemahachi

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Public health professional with operational and customer-service leadership driving efficiency and impact.

South Africa

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What I'm looking for

I seek a public-health or operations role where I can improve systems, lead teams, and drive measurable efficiency and community impact.

I am a public health professional with hands-on operational leadership and a background in logistics and customer service. I combine analytical thinking and emotional intelligence to improve processes and drive measurable results.

As Chief Operations Officer at Logistixware, I led strategies that boosted efficiency, implemented cost-saving measures, and established KPIs to improve accountability across departments. My initiatives increased employee engagement and earned recognition for operational excellence.

In customer-facing roles, I achieved high satisfaction and retention rates by streamlining processes, implementing feedback systems, and training teams to perform at a high level. I have experience using CRM tools and designing customer-focused solutions.

Through internships and academic research, I have contributed to child health campaigns and investigated public-health gaps in South African communities. I hold a Bachelor's in Public Health and a Postgraduate Diploma with distinction, and I am eager to apply my skills in the public health sector.

Experience

Work history, roles, and key accomplishments

Current

Chief Operations Officer

Current

Logistixware - South Africa

Jan 2024 - Present (2 years 7 months)

Led operational strategies that improved efficiency and reduced expenses over 12 months. Increased employee engagement by 40% through process streamlining and KPI-driven performance tracking.

Operations and Strategy Process Optimization KPIs Workforce Engagement Logistics Problem Solving Analytical Thinking Training and Development

Current

Chief Operations Officer

Current

Logistixware

Jan 2024 - Present (2 years 7 months)

Led operational strategies that boosted efficiency annually and implemented cost-saving measures that reduced expenses within 12 months; streamlined processes and established KPIs that increased employee engagement by 40% and improved performance tracking.

Process Improvement KPIs Team Leadership Performance Management Change Management

Customer Services Manager

Logistixware

Jan 2022 - Dec 2023 (1 year 11 months)

Led a customer service team to a 95% satisfaction rate and implemented retention strategies that boosted retention by 20%, while streamlining processes to reduce response time by 40%.

Customer Experience Team Management CRM Process Optimization Retention Strategy Escalation Management Performance Coaching

Customer Services Manager

Logistixware - South Africa

Jan 2022 - Dec 2023 (1 year 11 months)

Led a customer service team to achieve a 95% customer satisfaction rate and boosted retention by 20%. Streamlined processes to reduce response time by 40% and implemented customer feedback systems to drive improvements.

Customer service management Team Leadership Customer Satisfaction Retention CRM Tools

Intern

Save the Child

Jul 2023 - Nov 2023 (4 months)

Developed content that increased social media engagement by 30% and conducted market and field research on child health gaps in Soweto to support school health campaigns.

Content Creation Social Media Research Community Outreach Data Collection Public Health

Save the Child Intern

Save the Child - South Africa

Jul 2023 - Nov 2023 (4 months)

Developed engaging content that increased social media engagement by 30% and conducted market research to identify key customer trends. Supported children-focused health campaigns in schools and researched gaps in child health across Soweto, South Africa.

Social Media Content Creation social media engagement Market Research Public Health Campaign Support Data Collection Community Outreach

Customer Services Representative

Logistixware

Jan 2020 - Dec 2021 (1 year 11 months)

Resolved customer issues to boost satisfaction ratings by 30% and developed client relationships that increased repeat business by 15%; trained new hires and utilized CRM tools to improve follow-up success.

Customer Support CRM Client Relationship Management Training Communication Skills

Customer Services Representative

Logistixware - South Africa

Jan 2020 - Dec 2021 (1 year 11 months)

Resolved customer issues to increase satisfaction ratings by 30% and grew repeat business by 15% through strong client relationships. Trained new team members, used CRM tools to track interactions, and implemented feedback loops to support ongoing product improvements.

Customer Support Client Relationship Management Repeat Business Growth Customer Satisfaction Process Improvement