At Banter by Piercing Pagoda / Signet Jewelers, I lead up to 12 locations across Arizona and El Paso. I use KPI trends to guide field coaching and help managers turn sales goals into daily actions.
I built customer engagement into store routines through clienteling, appointment follow-up, aftercare education, and payment options. My district achieved the highest payment option conversion and promotional adoption rates, and produced some of the most profitable locations.
At SEE’S CANDIES, I orchestrated operations for up to 19 year-round stores, seasonal pop-ups, and new openings. I coordinated timelines, staffing, training, and launch resources for company record-breaking grand openings.
At ALCO STORES, I oversaw 25 high-volume stores across five states, with annual sales exceeding $250M. I achieved 20% year-over-year sales growth and developed a 24-hour dock-to-stock program adopted companywide, reducing stocking payroll costs by more than 25%.
