Love Heaven

I’m a customer-focused professional with 7+ years of experience across customer service, administrative support, and cashier operations. I’m known for keeping accuracy high in financial transactions while resolving concerns efficiently in fast-paced environments.

In my current role as an OTC Representative, I assist customers via phone, chat, and email for account inquiries, orders, and service concerns. I maintain compliance with privacy and security policies while meeting and exceeding quality assurance, response time, and customer satisfaction metrics.

Previously, I served as a Cashier Supervisor / Administrative, overseeing daily cashier operations in a high-volume automotive dealership. I processed payments and refunds, balanced daily reports, trained new cashiers on systems and procedures, and supported month-end closing and financial audits.

Earlier in my career, I worked as a Front Desk Receptionist / Assistant, managing scheduling, check-in/out, multi-line phones, and accurate patient record filing. Across every role, I bring strong communication, organization, and problem-solving to help teams and customers succeed.