Open to opportunities

Love Gorgod

@lovegorgod

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Experienced healthcare insurance digital advisor with strong customer service and compliance background.

Philippines

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What I'm looking for

I am seeking a customer-focused role in a tech-driven environment where I can use digital support skills, CRM experience, and clinical training to improve customer experience and ensure compliance.

I am an experienced digital advisor in healthcare insurance, skilled at assisting customers via chat, email, and other digital platforms to help them understand and choose suitable health insurance products. I bring familiarity with digital tools, CRM systems, and a focus on improving customer experience in fast-paced, tech-driven environments.

Previously, I worked for many years as an online casino card dealer where I facilitated games such as baccarat and roulette, ensured strict compliance with gaming regulations, and maintained excellent time management and team communication. My background in nursing and multiple certifications in life support and first aid complement my customer-facing roles and emphasize safety and procedural adherence.

I am driven by clear communication, regulatory compliance, and delivering reliable service. I continually leverage training in clinical and safety practices to inform empathetic, accurate guidance for customers and to escalate complex cases appropriately when needed.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Insurance Advisor

Current

First Source Limited / BUPA Australia

Mar 2025 - Present (10 months)

Assist customers via chat, email, and digital platforms to explain and help select suitable health insurance products, streamline service using digital tools, and escalate complex cases to improve customer experience.

Customer Support CRM Escalation Management Communication Multichannel Support

Online Casino Card Dealer

Crowntech Corporation

Jan 2009 - Dec 2024 (15 years 11 months)

Facilitated live casino games such as baccarat, dice, and roulette, maintained regulatory compliance, managed game setup and timing, and coordinated with team members to ensure smooth operations.

Regulatory Compliance Time Management Setup Attention To Detail

Education

Degrees, certifications, and relevant coursework

Perpetual Help College of Manila

Nursing

2005 - 2007

Activities and societies: The Advance Practice Role of Pediatric Nurse in the US (2005); Intensive Training on Basic Life Support (2005); English Proficiency for International Communication (EPIC 402) (2007); Testmanship and Strategical Approach in Nursing Board Exam (2007)

Studied nursing-related coursework from 2005 to 2007 at Perpetual Help College of Manila.