Jeny Rose Sakay

Supported members through general and specific inquiries by coordinating lab appointments, managing test orders, and troubleshooting access issues across email, chat, SMS, and phone. Handled escalated member concerns and collaborated with teams to improve the LVS process.

Provided personalized financial needs analysis and recommended life, health, and investment insurance solutions. Managed a client portfolio through prospecting and consultations, ensured compliance and accurate documentation, and performed regular policy reviews.

Investigated customer issues by gathering information, analyzing situations, and identifying root causes. Negotiated and resolved escalated concerns, provided timely support, and fed back recurring issues to management while helping train customer service staff.

Managed production, editing, and encoding for audio/video webcasts, including project management for live and pre-recorded streaming events. Created and organized event schedules for multiple events and produced written versions by listening to live proceedings and recordings.

Handled patient interactions via phone and email, including appointment scheduling, billing, insurance verification, and record maintenance. Explained medical procedures, resolved patient concerns, and facilitated referrals to specialists and support resources.

Responded to customer inquiries across phone, email, and live chat, providing timely and accurate assistance. Resolved issues by identifying root causes and maintained positive, empathetic customer relationships to ensure satisfaction.

Earned a BS Education with a major in English at ICCT Colleges Foundation Incorporated.

Studied Political Science in the BS program at St. Mary’s University in Nueva Vizcaya.